Khulud Mohamed
Calgary,AB
Summary
Strategic Operations and Client Relationship Leader experienced in driving business operations across diverse industries including real estate, fitness, and wellness. Achieved operational efficiency through effective team management, budget oversight, and development of client-centric marketing strategies. Focused on enhancing client experiences by coordinating complex projects and streamlining processes.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Client Relationship Manager
Virtus Homes
2025.04 - Current
- Managed and expanded relationships with Canadian clients purchasing real estate in Dubai.
- Guided 7–8 high-value clients through the full transaction lifecycle, ensuring timely communication and service excellence.
- Collaborated with Dubai-based agents, legal teams, and developers to coordinate property documentation and sales processes.
- Strengthened Virtus Homes’ presence in the Canadian market through proactive outreach and personalized client support.
- Delivered investment-focused guidance and educated clients on property options, risks, and benefits.
Owner- Operations Director
Women Rock Center (Rock Center)
2019.02 - 2025.04
- Owned and operated the business, overseeing daily operations, administration, staffing, marketing, client experience, and overall business performance.
- Directed day-to-day operations, ensuring efficient processes, effective resource allocation, and consistent service delivery.
- Recruited, trained, supervised, and managed staff while establishing performance expectations and operational standards.
- Managed scheduling, payroll, budgeting, purchasing, vendor relationships, facility operations, and administrative functions.
- Developed and executed digital marketing strategies across Facebook, Instagram, Google, and TikTok, including paid advertising, campaign management, budgeting, and performance tracking.
- Oversaw the complete client lifecycle, including lead generation, onboarding, membership administration, retention, and customer service.
- Managed business finances, including budgets, expenses, payroll, purchasing, and financial planning.
- Developed and implemented operational processes to improve efficiency, client satisfaction, and overall business performance.
- Monitored business, financial, and marketing metrics to identify opportunities for growth and operational improvement.
- Managed relationships with clients, vendors, contractors, service providers, and external partners.
Membership Sales Consultant
Women Rock Center (Rock Center)
2018.01 - 2019.02
- Managed and followed up with prospective member leads, converting inquiries into booked appointments and new memberships.
- Achieved a 70% booking rate, 85% appointment show rate, and 60% closing rate.
- Managed the full sales cycle from initial lead contact through appointment, consultation, follow-up, and membership close.
- Conducted membership consultations and facility tours while identifying client needs and overcoming objections.
- Built strong relationships with prospective members through consistent follow-up and personalized communication.
Client Relationship Associate
Ekolo Consulting Ltd
2017.05 - 2019.02
- Supported senior consultants with client communications, scheduling, and project coordination.
- Managed incoming client inquiries and maintained accurate communication logs.
- Assisted with documentation, report preparation, and administrative support.
- Built foundational skills in client service, conflict resolution, and professional communication.
Fitness Consultant
Spa Lady
2017.01 - 2017.12
- Consulted with clients to understand their fitness goals and recommend suitable programs, memberships, and services.
- Conducted facility tours and fitness consultations, creating a welcoming and personalized experience for prospective members.
- Built strong client relationships through personalized service, communication, and ongoing engagement.
- Educated clients on available fitness programs, classes, and membership options.
- Supported day-to-day gym operations, including client inquiries, appointment scheduling, and membership administration.
Education
Diploma - Nutrition for Healthy Lifestyles
Southern Alberta Institute of Technology (SAIT)
Calgary, ABSkills
- Client Engagement Techniques
- Client retention
- Client Education Strategies
- Stakeholder management
- Project coordination
- Operations management
- Process improvement
- Team leadership
- HubSpot & Salesforce
- CRM & Pipeline Management
- Contract management
- Expense management
Certification
Client Relationship Building Certificate – Coursera, Customer Service Excellence – Alison, Leadership & Team Management – LinkedIn Learning, Conflict Resolution for Client-Facing Roles – LinkedIn Learning, Business Communication Skills – Udemy
Languages
- English
- Swedish
Timeline
Client Relationship Manager
Virtus Homes
2025.04 - Current
Owner- Operations Director
Women Rock Center (Rock Center)
2019.02 - 2025.04
Membership Sales Consultant
Women Rock Center (Rock Center)
2018.01 - 2019.02
Client Relationship Associate
Ekolo Consulting Ltd
2017.05 - 2019.02
Fitness Consultant
Spa Lady
2017.01 - 2017.12
Diploma - Nutrition for Healthy Lifestyles
Southern Alberta Institute of Technology (SAIT)