Khudija Saleem
Mississauga,Canada
Summary
Passionate Human Resource Management student with experience in recruitment, training, and employee development. Adept at hiring strategies, staff onboarding, and performance management, with a strong ability to build high-performing teams and foster a positive workplace culture. Proven leadership through mentorship, customer service, and engagement initiatives. I excel in fast-paced, people-focused environments and am eager to contribute HR expertise to dynamic teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recruitment, Training, and Development Coordinator
Toronto Metropolitan University
02.2025 - Current
- Manage recruitment and onboarding to ensure a seamless hiring process.
- Develop training programs to enhance team efficiency and service quality.
- Support employees through mentorship and performance coaching.
- Improve HR workflows for a more structured and efficient workplace.
Customer Service & Outreach Assistant
Toronto Metropolitan University
09.2024 - Current
- Provide frontline customer support, ensuring a positive experience.
- Promote fitness programs and student engagement initiatives.
- Manage membership services and facility operations.
- Foster strong relationships by addressing concerns and offering solutions.
TedPack Leader
Fit for Business, Toronto Metropolitan University
07.2023 - 08.2024
- Mentored first-year students, guiding them in academics and networking.
- Led study sessions and community-building events.
- Acted as a resource to connect students with TRSM opportunities.
Breakthrough Mentee
Ted Rogers Student Society, TMU
09.2023 - 04.2024
- Participated in a selective mentorship program for leadership development.
- Engaged in networking, workshops, and skill-building activities.
- Developed an action plan for career and academic success.
Marketing Intern
Dixie Electronics & Appliances
12.2023 - 08.2024
- Assisted in marketing campaigns and social media content.
- Conducted market research and data analysis.
- Supported cross-functional collaboration for business growth.
Team Member
Tim Hortons
02.2021 - 12.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Provided exceptional hospitality through a friendly attitude, attentive behaviour, and strong product knowledge
- Took and fulfilled guest orders accurately and efficiently, ensuring high service standards
- Prepared beverages and food items according to standards, maintaining food safety
- Maintained cleanliness of the restaurant and equipment, ensuring a safe environment
- Addressed and resolved guest concerns promptly to ensure satisfaction
Education
Bachelor of Commerce - Human Resources Management
Toronto Metropolitan University
Toronto, OntarioSkills
- Recruitment & Talent Acquisition
- Employee Training & Development
- Leadership & Performance Management
- Conflict Resolution & Mediation
- Customer Service & Relationship Management
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Problem-Solving & Critical Thinking
- Event Planning & Coordination
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Recruitment, Training, and Development Coordinator
Toronto Metropolitan University
02.2025 - Current
Customer Service & Outreach Assistant
Toronto Metropolitan University
09.2024 - Current
Marketing Intern
Dixie Electronics & Appliances
12.2023 - 08.2024
Breakthrough Mentee
Ted Rogers Student Society, TMU
09.2023 - 04.2024
TedPack Leader
Fit for Business, Toronto Metropolitan University
07.2023 - 08.2024
Team Member
Tim Hortons
02.2021 - 12.2023
Bachelor of Commerce - Human Resources Management
Toronto Metropolitan University
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