Khrystyna Zvarych
St. Albert,AB
Overview
13
13
years of professional experience
Work History
Network Development Manager
Internet/TV “Discovery”
10.2022 - 11.2023
- Internet service and cable TV provider.
- Project creation according to engineering plans.
- Technical liaison between building superintendents and ISP mediation in conflicts and troubleshooting.
- Maintaining a database of buildings.
- Creation of promotional material: advertisement concepts, creating copy, distribution, analysis. promotional connection conditions.
- Connecting Technology: PON, Docsis, Ethemet.
Member Service Representative
Ukrainian Credit Union
06.2022 - 10.2022
- Provides assistance by listening to members, identifying needs, and then providing appropriate financial services.
- Assists in managing risk by ensuring that all deposit, investment and credit card services meet regulatory and credit union policy requirements.
- Assists with training new MSR’s.
- Resolves problems with members’ accounts quickly and to member satisfaction.
- Assists with administrative tasks including sorting mail and courier, producing reports and based on report information, following up with required action, and contacting members.
- Assists with opening new member accounts as required.
Network Development Manager
, Internet/TV “Discovery"
06.2017 - 04.2022
- Internet service and cable TV provider.
- Project creation according to engineering plans.
- Maintaining a database of buildings.
- Technical liaison between building superintendents and ISP mediation in conflicts and troubleshooting.
- Creation of promotional material: advertisement concepts, creating copy, distribution, analysis.
- Development of promotional offers.
- Connecting Technology: PON, Docsis, Ethemet.
Technical Support Engineer
Internet/TV “Discovery”
06.2015 - 06.2017
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Call Center Operator
Internet/TV “Discovery”
06.2010 - 06.2015
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Promoted available products and services to customers during service, account management, and order calls.
Education
English Language — ESL (Intermediate)
Poly-Cultural Center
Toronto, ON06.2022
Practical Testing
SoftServe Inc./IT Academy
Ukraine03.2022
Software Engineer; Data Processing System
College 21
Ivano-Frankivsk, Ukraine06.2009
Skills
- Team player/work
- Problem - solver
- Critical - thinker
- Conflict resolutions
- Not afraid of difficult tasks
- Attentive to details
- Self-learner
- Ready to take responsibility
Timeline
Network Development Manager
Internet/TV “Discovery”
10.2022 - 11.2023
Member Service Representative
Ukrainian Credit Union
06.2022 - 10.2022
Network Development Manager
, Internet/TV “Discovery"
06.2017 - 04.2022
Technical Support Engineer
Internet/TV “Discovery”
06.2015 - 06.2017
Call Center Operator
Internet/TV “Discovery”
06.2010 - 06.2015
English Language — ESL (Intermediate)
Poly-Cultural Center
Practical Testing
SoftServe Inc./IT Academy
Software Engineer; Data Processing System
College 21
Similar Profiles
Michael JacksonMichael Jackson
Video Engineer Freelance at Georgia Public TV/Warner Brothers DiscoveryVideo Engineer Freelance at Georgia Public TV/Warner Brothers Discovery
JHONANGEL ORTIZJHONANGEL ORTIZ
Technical Support Engineer TIGO UNE ( EMTELCO) at TECNICO INSTALADOR INTERNET,TV, (HFC,REDCO,GPON)Technical Support Engineer TIGO UNE ( EMTELCO) at TECNICO INSTALADOR INTERNET,TV, (HFC,REDCO,GPON)
BARBARA YASUIBARBARA YASUI
Brand Manager/Product Marketing (Contract) at WARNER MEDIA-DISCOVERY/DC COMICS/APPLE TVBrand Manager/Product Marketing (Contract) at WARNER MEDIA-DISCOVERY/DC COMICS/APPLE TV
Dean GibsonDean Gibson
Driver/Assistant Operator at Sperry Rail ServicesDriver/Assistant Operator at Sperry Rail Services
Rick PinetteRick Pinette
Haul Truck Operator at Flint EnergyHaul Truck Operator at Flint Energy