KHRYSTYNA HOYDALO
Montreal,Canada
Summary
Reliable and detail-oriented professional with experience in client relations, invoicing, and payroll processing. Skilled in following up with clients, handling service feedback, creating accurate invoices, and managing payroll for staff across multiple locations. Strong communicator with excellent organizational skills and a commitment to providing great customer service. Quick to learn, dependable, and comfortable working in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Client Services & Billing Coordinator
SECURIWATCH SECURITY
AB
06.2024 - 06.2025
- Conducted regular follow-up calls with new and existing clients to assess service satisfaction and address any concerns.
- Drafted reports summarizing findings from client feedback to support service improvements.
- Maintained detailed records of client interactions, including call notes and email correspondence.
- Managed the full invoicing cycle, ensuring timely and accurate billing for services rendered.
- Followed up on outstanding payments with professionalism and clarity.
- Proactively resolved client issues to ensure a high standard of customer satisfaction.
Server
Barbarella
Calgary, AB
12.2022 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Payroll and Accounting Assistant
Xtreme Security Inc
Calgary, AB
02.2023 - 06.2024
- Processed bi-weekly payroll for all field staff, ensuring accuracy and timely payment.
- Calculated regular and overtime hours, stat holiday pay, and applied appropriate provincial tax deductions.
- Maintained confidential employee records, timesheets, and payroll data in compliance with labor regulations.
- Responded to employee inquiries regarding pay, deductions, and vacation accruals.
- Collaborated with the accounting department to reconcile payroll transactions and prepare reports.
- Supported invoicing and payment tracking during high-volume periods.
Education
Bachelor Of Business Administration -
Brandon University
Brandon, MB05.2022
High School Diploma (Coursework Completed) -
Vincent Massey Highschool
Brandon, MB06.2017
Skills
- Time management
- Multitasking
- Attention to detail
- Data entry
- Invoicing
- Tracking payments
- Payroll processing
- Customer Service
- Clear phone and email communication
Languages
English
Ukrainian
Timeline
Client Services & Billing Coordinator
SECURIWATCH SECURITY
06.2024 - 06.2025
Payroll and Accounting Assistant
Xtreme Security Inc
02.2023 - 06.2024
Server
Barbarella
12.2022 - 11.2024
Bachelor Of Business Administration -
Brandon University
High School Diploma (Coursework Completed) -
Vincent Massey Highschool