Khristen Salcedo
Los Angeles
Summary
Driven by a commitment to excellence, I leveraged my adaptive problem-solving and Microsoft Office Suite proficiency at City Of Los Angeles Expo Center to enhance visitor satisfaction and safety. My friendly, positive attitude and teamwork skills have consistently improved customer experiences and retention across roles, underscoring my ability to meet and exceed employer expectations.
Overview
13
13
years of professional experience
Work History
Recreation Center Assistant
City Of Los Angeles Expo Center
02.2024 - Current
- Safeguarded the well-being of all visitors by enforcing center policies, rules, and regulations consistently.
- Increased membership sales by effectively promoting the center''s programs, facilities, and events to potential members.
- Developed rapport with regular patrons, remembering names and preferences, which contributed to a welcoming atmosphere at the recreation center.
Customer Sales and Service Expert
24 Hour Fitness
11.2016 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
Associate & Cashier
Carving Board
11.2020 - 11.2023
- Being friendly, timely, and organized, and providing service that exceeds expectations .
- Accurately counting and handling cash during transaction, with or without a cash register.
- Greeting customers, helping them, and resolving complaints.
Associate & Cashier
Forever 21
06.2016 - 03.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Maintained relationships with customers to maximize sales opportunities.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
Assistant Teacher
St. Gerome Catholic Church
09.2011 - 06.2013
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
No Degree -
Santa Monica College
Santa Monica, CA06.2020
High School Diploma -
Santa Monica High School
Santa Monica, CA06.2016
Skills
- Staff Supervision and Training
- Adaptive Problem Solving
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Microsoft Office Suite proficiency
- CPR Certified
- Public Speaking Confidence
- Customer satisfaction measurement
Timeline
Recreation Center Assistant
City Of Los Angeles Expo Center
02.2024 - Current
Associate & Cashier
Carving Board
11.2020 - 11.2023
Customer Sales and Service Expert
24 Hour Fitness
11.2016 - Current
Associate & Cashier
Forever 21
06.2016 - 03.2018
Assistant Teacher
St. Gerome Catholic Church
09.2011 - 06.2013
No Degree -
Santa Monica College
High School Diploma -
Santa Monica High School
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