Khoury Johnson
Los Angeles
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
4
4
years of professional experience
Work History
Student Assistant
African Student Programs
09.2024 - Current
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Serve as a peer resource for African and Black students, providing information about campus services and programs.
- Assist in mentoring and community-building initiatives.
- Represent African Student Programs at campus events, student orientations, and recruitment efforts.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Optimized administrative workflow, introducing digital submission for most forms and requests.
- Improved student access to academic support by coordinating peer tutoring program.
Community Assistant
American Campus Communities
06.2024 - Current
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Monitored common spaces for cleanliness and safety compliance while promptly addressing any issues that arose.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Managed room assignments while ensuring smooth check-in/check-out processes during community transitions.
- Managed digital and physical office records and used Office 365 tools to track trends and report on metrics.
- Led tours to highlight property features to prospective tenants and answer questions.
- Negotiated with vendors for community events, ensuring cost-effective services without compromising quality.
- Managed community budget for events and improvements, ensuring optimal use of resources for maximum impact.
Shift Leader
Starbucks
09.2021 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
General Merchandiser
Target
06.2023 - 09.2023
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Designed product displays to attract customers and increase sales.
- Greeted customers and directed to requested products.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
Sales Associate
Macy's
06.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Arts - Media And Cultural Studies
University of California, Riverside
Riverside, CA06-2025
High School Diploma -
WISH Academy High School
Los Angeles, CA06-2021
Skills
- Data organization
- Leadership
- Administrative tasks
- Project coordination
- Research assistance
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Employee training
- Office 365
- Data entry
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Student Assistant
African Student Programs
09.2024 - Current
Community Assistant
American Campus Communities
06.2024 - Current
General Merchandiser
Target
06.2023 - 09.2023
Sales Associate
Macy's
06.2022 - 09.2022
Shift Leader
Starbucks
09.2021 - 07.2024
Bachelor of Arts - Media And Cultural Studies
University of California, Riverside
High School Diploma -
WISH Academy High School
Similar Profiles
Isaiah JohnstoneIsaiah Johnstone
Student Services at Kent State University, Student Success ProgramsStudent Services at Kent State University, Student Success Programs
MAKAILA PENDERMAKAILA PENDER
Student Area Representative at ASSE-International Student Exchange ProgramsStudent Area Representative at ASSE-International Student Exchange Programs
SANA ZREIKASANA ZREIKA
R/Director, Community Languages and International Programs at Student Support and Specialist ProgramsR/Director, Community Languages and International Programs at Student Support and Specialist Programs
Malasha SmithMalasha Smith
NA at Starbucks, BaristaNA at Starbucks, Barista
Deshawn DuncanDeshawn Duncan
Camp Counselor at Camp Ubuntu/Harold Robinson FoundationCamp Counselor at Camp Ubuntu/Harold Robinson Foundation