Summary
Overview
Work History
Education
Skills
Certifications & Achievements
Languages
References
Timeline
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KHOULA KHAN

Barrie

Summary

Personable and detail-oriented professional with 5+ years of experience delivering exceptional customer service, handling administrative tasks, and managing high-volume transactions in retail environments. Skilled in front desk-style communication, phone call handling, and maintaining organized, customer-focused spaces. Proven ability to work independently or as part of a team while creating welcoming experiences for clients.

Overview

4
4
years of professional experience

Work History

Jewellery Consultant

Peoples Jewellers
07.2023 - Current
  • Provided personalized guidance to customers selecting engagement rings, wedding bands, and fine jewellery.
  • Demonstrated strong product knowledge and educated guests on jewellery care and maintenance.
  • Made promotional and follow-up phone calls to customers regarding sales, product holds, and repairs.
  • Answered incoming calls, addressed product inquiries, and scheduled customer visits.
  • Exceeded sales targets while fostering strong client relationships to drive repeat business.

Sales Associate/Cashier

Guess Factory
07.2021 - Current
  • Greet and assist customers while upholding brand standards to ensure a welcoming experience.
  • Operate POS system for all transactions including returns and exchanges.
  • Answered and placed customer calls regarding product availability, store hours, and promotions.
  • Helped manage inventory and store layout in collaboration with team and management.
  • Recognized for outstanding performance: multiple time District SPH Winner and Employee of the Month.

Sales Associate/Cashier

Michael Kors Outlet (Seasonal Pop-Up Store)
11.2023 - 01.2024
  • Assisted in store setup and visual merchandising for grand opening.
  • Handled cash and card transactions with attention to detail.
  • Provided product recommendations and updated customers on current promotions.

Education

University of Guelph-Humber
Etobicoke, ON
04-2026

Skills

  • Reception & Front Desk Communication
  • Inbound and Outbound Customer Calling
  • Phone Call Handling & Message Taking
  • Customer Greeting and Direction
  • Appointment & Inventory Management
  • POS & Transaction Processing
  • Multitasking in Busy Environments
  • Teamwork and Independent Task Execution
  • Fluent in English and Urdu/Hindi

Certifications & Achievements

  • GSI Diamond Essentials Certificate
  • District SPH Winner (Apr, Jul, Aug 2023)
  • Employee of the Month (Apr 2022, Dec 2022)
  • Loyalty Program Top Performer

Languages

English
Native or Bilingual
Urdu/Hindi
Full Professional
Punjabi
Limited Working

References

Available upon request

Timeline

Sales Associate/Cashier

Michael Kors Outlet (Seasonal Pop-Up Store)
11.2023 - 01.2024

Jewellery Consultant

Peoples Jewellers
07.2023 - Current

Sales Associate/Cashier

Guess Factory
07.2021 - Current

University of Guelph-Humber

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KHOULA KHAN