KHOSROW KHALILI
WEST VANCOUVER,British Columbia
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Store Manager
Levi Strauss & Company
08.2023 - 11.2023
- Managed store operations, including inventory control, budgeting, and customer service
- Recruited, trained, and supervised staff of 25+ employees
- Developed and implemented strategies to increase customer satisfaction and store profitability
- Developed and implemented employee training programs to ensure quality customer service
- Provided excellent customer service to ensure customer satisfaction
- Created and managed store budgets to maximize profits
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Facilitated regular staff meetings to ensure effective communication
- Monitored and evaluated store performance to ensure targets were met
Store Manager
Tommy Bahama
01.2022 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Store Manager
American Eagle Outfitters, Inc
01.2019 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Store Manager
Gap Inc
01.2016 - 01.2019
- Administered customer and employee surveys to identify areas for improvement Tracked and analyzed sales data to identify opportunities for improvement Managed store calendar and coordinated special events Oversaw daily operations of a retail store with an annual sales volume of $ 7.5 million Monitored store security and enforced safety regulations Utilized Point of Sale (POS) system to prepare daily sales reports and track inventory Developed and maintained store layout and displays Processed and reconciled daily sales receipts Developed and implemented sales and customer service strategies to improve customer satisfaction and increase sales Supervised and trained 55+ employees in customer service, sales, and inventory management Maintained high standards of customer service throughout the sales process Monitored store performance, prepared weekly and monthly reports, and initiated corrective action when necessary Scheduled staff, planned work assignments, and monitored employee performance
- Resolved customer complaints in a timely and professional manner Participated in store meetings and provided feedback to management Established and implemented store policies and procedures Managed store inventory levels and stock replenishment
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed the store's social media presence
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Assistant Store Manager
Banana Republic, Gap
01.2014 - 01.2016
- Collaborated with store managers to plan promotional activities and develop in-store displays Collaborated with store managers and corporate offices to ensure compliance with company policies and procedures Performed regular store audits to ensure compliance with company standards Developed and implemented strategies to increase sales and improve customer satisfaction Assisted in recruiting, hiring, and training new employees Evaluated staff performance and provided feedback Established and maintained accurate records of inventory and sales Managed store inventory levels and stock replenishment Assisted customers with product selection and sales Established and implemented store policies and procedures Ensured store compliance with all applicable laws and regulations Participated in store meetings and provided feedback to management Developed and implemented training programs for store staff Resolved customer complaints in a timely and professional manner Developed and maintained store policies and procedures Managed store budget and monitoring expenses Assisted with the development of store marketing plans
- Developed and implemented strategies to improve store efficiency and productivity Scheduled staff, planned work assignments, and monitored employee performance Monitored store performance, prepared weekly and monthly reports, and initiated corrective action when necessary Oversaw daily operations of a retail store with an annual sales volume of $12 million Managed store budget, oversaw store financials, and tracked expenses Processed and reconciled daily sales receipts Supervised and trained 15+ employees in customer service, sales, and inventory management
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Assistant General Manager
Gap Inc
01.2012 - 01.2014
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts - Real Estate (Mortgage Broker)
University of British Columbia
Vancouver, BC12.2023
Certificate of Technical Studies - E-Commerce : Business Management
University of Toronto
Toronto, ON01.2021
Bachelor of Arts - French Literature
University of Tehran
Tehran 01.2002
Skills
- Managing Stress for Positive Change
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
- Calm Under Pressure
- Dependable and Responsible
Timeline
Store Manager
Levi Strauss & Company
08.2023 - 11.2023
Store Manager
Tommy Bahama
01.2022 - 08.2023
Store Manager
American Eagle Outfitters, Inc
01.2019 - 01.2022
Assistant Store Manager
Gap Inc
01.2016 - 01.2019
Assistant Store Manager
Banana Republic, Gap
01.2014 - 01.2016
Assistant General Manager
Gap Inc
01.2012 - 01.2014
Associate of Arts - Real Estate (Mortgage Broker)
University of British Columbia
Certificate of Technical Studies - E-Commerce : Business Management
University of Toronto
Bachelor of Arts - French Literature
University of Tehran
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