KHOOBUN ROBOOBI
North Vancouver,Canada
Summary
Dedicated and experienced professional with over 10 years of demonstrated strengths in customer service, time management, and policies, with a background in Sociology. Skilled in training new hires, obtaining new insurance knowledge, and mastering POS systems and databases. Passionate about learning and growing within my roles and always eager to take on new challenges.
Overview
12
12
years of professional experience
Work History
Service Advisor
BCAA
04.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Aritzia
10.2023 - Current
- Enhanced customer satisfaction with fast, knowledgeable world-class service by navigating multiple applications and POS systems, utilizing search tools and documentation to provide one call resolutions
Assistant Manager
Melville Cafe
02.2013 - 09.2023
- Managed day to day operations, including but not limited to ordering supplies and ingredients, approving catering orders, administrative duties such as renewing licenses, communicating with Vancouver Coastal Health (VCH) and producing the proper documentation required by VCH
Home Insurance Agent
Square One Insurance
01.2019 - 09.2019
- Providing one call resolutions, following up with clients needs, processing legal documents, securely retrieving payment information over the phone, scheduling in-person meetings with potential clients or renewing clients, monthly meetings with CEO, COO and Sales managers, as well as having a high interaction per hour rate
Auto Insurance Agent
AllWest Insurance
02.2017 - 06.2018
- Administering daily email updates to the office and head office including CEO, obtaining and maintaining auto insurance license, scheduling clients and on-road agents, issuing and renewing policies over the phone and in-person, comparing rates for the best possible policies, and training new hires on insurance processes as well as administrative duties
Education
B.A. - Major in Sociology
University of British Columbia
01.2017
Skills
- BCAA Membership, Optional Car Insurance & Travel Insurance
- ICBC
- Home Insurance
- Customer Service
- Farsi
Timeline
Service Advisor
BCAA
04.2024 - Current
Customer Service Representative
Aritzia
10.2023 - Current
Home Insurance Agent
Square One Insurance
01.2019 - 09.2019
Auto Insurance Agent
AllWest Insurance
02.2017 - 06.2018
Assistant Manager
Melville Cafe
02.2013 - 09.2023
B.A. - Major in Sociology
University of British Columbia
Similar Profiles
Lydianna LimaLydianna Lima
Senior Insurance Advisor at BCAASenior Insurance Advisor at BCAA
Gurneet RaiGurneet Rai
Corporate Accountant I at BCAACorporate Accountant I at BCAA
Humera Habeeb HasanHumera Habeeb Hasan
Insurance Advisor at BCAAInsurance Advisor at BCAA