Khonstance Taylor
Los Angeles
Summary
Dedicated healthcare and hospitality professional with a strong background in patient-facing environments, leadership, customer service, and hospital operations. Experienced in team supervision, patient interaction, operational coordination, and fast-paced clinical support settings. Currently working within a hospital environment while pursuing continued education in healthcare sciences. Skilled in communication, multitasking, patient care support, and maintaining professionalism in high-volume environments.
Overview
4
4
years of professional experience
Work History
Infant Hearing Screener
IHSS / Providence Saint John’s Health Center
Santa Monica, CA
01.2025 - Current
- Perform newborn hearing screenings in a hospital setting using approved screening equipment and protocols
- Educate and communicate with parents regarding hearing screening procedures and follow-up recommendations
- Accurately document patient screening results and maintain confidentiality in compliance with hospital standards
- Collaborate with nursing staff and healthcare teams to ensure efficient patient flow and timely screenings
- Maintain infection control and safety procedures within newborn and postpartum units
- Demonstrate professionalism and compassion while interacting with patients and families in a clinical environment
Guest Services Lead Valet Supervisor
Towne Park
Santa Monica, CA
01.2024 - Current
- Supervised daily operations of valet team, ensuring timely vehicle retrieval and customer satisfaction.
- Trained new staff on company standards and operational procedures to enhance service quality.
- Coordinated parking logistics during events, optimizing space utilization and traffic flow.
- Implemented process improvements that reduced vehicle wait times and increased efficiency.
Lead Sales Cashier
DTLA Ford
Los Angeles, CA
09.2023 - 01.2024
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized cash register operations to ensure efficiency during peak hours.
- Assisted in inventory management by tracking stock levels and replenishing merchandise.
Assistant Manager
99 Cents Only
Atwater, CA
04.2022 - 09.2023
- Led team to enhance customer service experience and streamline daily operations.
- Developed training programs for new hires, improving onboarding efficiency and knowledge retention.
- Managed inventory control processes, ensuring optimal stock levels and reducing waste.
- Implemented merchandising strategies that increased product visibility and sales performance.
Education
Master of Science - Chiropractic
Southern California University of Health Sciences
Whittier, CA12.2028
Bachelor of Science - Biology
Norfolk State University
Norfolk, VA12.2022
High School Diploma -
Antioch High School
Antioch, CA06.2018
Skills
- Pure tone audiometry
- Interprofessional collaboration
- HIPAA compliance
- Assistive listening devices
- Patient Communication
- Clinical Support
- Hospital Operations
- Team Leadership
- Customer Service
- HIPAA Awareness
- Time Management
- Electronic Documentation
- Microsoft Office & Excel
- Fast Learner
- Multitasking
- Team Collaboration
- Adaptability
- Critical Thinking
- Professional Communication
Timeline
Infant Hearing Screener
IHSS / Providence Saint John’s Health Center
01.2025 - Current
Guest Services Lead Valet Supervisor
Towne Park
01.2024 - Current
Lead Sales Cashier
DTLA Ford
09.2023 - 01.2024
Assistant Manager
99 Cents Only
04.2022 - 09.2023
Master of Science - Chiropractic
Southern California University of Health Sciences
Bachelor of Science - Biology
Norfolk State University
High School Diploma -
Antioch High School