Kholood Hussain
Mississauga,Canada
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 7 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
TD Insurance
05.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Negotiated settlements between parties involved in accidents, mediating disputes and facilitating fair resolutions.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
Dental and Medical Benefits Adjudicator
Global Benefits
03.2021 - 05.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Custody Specialist
CIBC Mellon
05.2020 - 12.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Claims Agent
Desjardins
12.2017 - 05.2020
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
- Collaborated with underwriters to ensure accurate assessment of risk and appropriate policy pricing for clients.
- Promoted positive working environment by fostering collaboration among team members and encouraging open communication channels.
Sales Floor Associate
Bombay & Co.
10.2016 - 11.2017
Seasonal Sales Associate
Bath & Body Works
09.2015 - 12.2015
Education
Business Administration and Management, General
Seneca College
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
Personal Information
Title: Claims Adjuster
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Claims Adjuster
TD Insurance
05.2022 - Current
Dental and Medical Benefits Adjudicator
Global Benefits
03.2021 - 05.2021
Custody Specialist
CIBC Mellon
05.2020 - 12.2020
Claims Agent
Desjardins
12.2017 - 05.2020
Sales Floor Associate
Bombay & Co.
10.2016 - 11.2017
Seasonal Sales Associate
Bath & Body Works
09.2015 - 12.2015
Business Administration and Management, General
Seneca College
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