Khoi Nguyen Nguyen
Calgary
Summary
Dynamic supervisor with a proven track record at Modern Block Inc., excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while achieving high customer satisfaction. Skilled in complex problem-solving and inventory control, fostering a collaborative environment that drives operational success.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Modern Block Inc
10.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Service Technician
Alberta Hardwood Flooring
12.2023 - 04.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Supervisor of Operations
Legacy Hardwood Floors
11.2022 - 04.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Diploma - Architectural Technologies
Southern Alberta Institute of Technology
Calgary, AB06-2023
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Inventory control
Languages
Vietnamese
Native or Bilingual
Certification
- First Aid Certification
Timeline
Supervisor
Modern Block Inc
10.2024 - Current
Service Technician
Alberta Hardwood Flooring
12.2023 - 04.2024
Supervisor of Operations
Legacy Hardwood Floors
11.2022 - 04.2024
Diploma - Architectural Technologies
Southern Alberta Institute of Technology
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