Hao My Hong
Garden Grove
Summary
Experienced with coordinating construction activities and supporting project management. Utilizes strong organizational skills to streamline operations and ensure project timelines are met. Knowledge of effective team collaboration and resource management to achieve project goals efficiently.
Overview
9
9
years of professional experience
Work History
Construction Coordinator
FG Real Estate Development
02.2022 - 11.2024
- Managed construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Increased client satisfaction through consistent progress reporting and addressing concerns promptly.
- Collaborated with architects and engineers for seamless integration of design specifications into construction plans.
- Sourced suppliers and purchased necessary materials for work.
- Ensured quality control through meticulous inspection of materials, workmanship, and adherence to building codes.
- Streamlined permit acquisition process by maintaining accurate documentation and fostering positive relationships with local authorities.
Lead Server
Cajun Crawfish
07.2020 - 01.2022
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Server
Brodard
12.2017 - 02.2020
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Drink Maker
The Vox Kitchen
10.2017 - 02.2019
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
Server
Phans55
06.2017 - 06.2018
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Server
Moomoo Teriyaki
01.2016 - 05.2017
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Cashier
Wendi's Donuts
02.2016 - 03.2017
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Inspected and cleaned food preparation areas to guarantee safe, sanitary food-handling practices.
Education
Bachelor of Science - Chemical Engineering
California State University - Fullerton
Fullerton, CA04.2022
Associate of Science - Chemical Engineering
Saddleback College
Mission Viejo, CA04.2019
Skills
- Permitting
- Change order management
- Construction documentation
- Crew scheduling
- Purchasing
- Blueprint reading
- AutoCAD basics
- SketchUp basics
Interests
- Painting
- Flowering
Languages
- English: Intermediate level
- Vietnamese: Native
Timeline
Construction Coordinator
FG Real Estate Development
02.2022 - 11.2024
Lead Server
Cajun Crawfish
07.2020 - 01.2022
Server
Brodard
12.2017 - 02.2020
Drink Maker
The Vox Kitchen
10.2017 - 02.2019
Server
Phans55
06.2017 - 06.2018
Cashier
Wendi's Donuts
02.2016 - 03.2017
Server
Moomoo Teriyaki
01.2016 - 05.2017
Bachelor of Science - Chemical Engineering
California State University - Fullerton
Associate of Science - Chemical Engineering
Saddleback College
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