KHOA TUAN ANH NGUYEN
Toronto,ON
Summary
Articulate Marketing and Project Management with 5-year background meeting sales goals by creating interest in company's products. Flexible and communicative professional with solid understanding of Plastic, Perfume and Technology industry. Motivated to maintain customer satisfaction and contribute to company success by establishing rapport with customers. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Counter Manager/ Fragrance Consultant, Marketing Planner
Hudson Bay Queen Street
12.2021 - Current
- Operated cash register, collected payments and provided accurate change
- Processed all sales transactions and promote products to new customers
- Maximized sales potential and developing business strategies to provide quality services support customers demand
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Running ads marketing videos on Instagram for business, maintain 24/7 interacting with customers.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Achieved sales goals through effective communication and demonstration of products.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Established open lines of communication between counter staff and management to facilitate smooth operations.
Technician Manager
DBS Automobile Detailing
05.2020 - 07.2021
- Examined, interviewed and measured patients to determine appliance needs
- Developing automobile skills for every employees
- Served clients with on-site detailing services at businesses and homes
- Ordered and restocked supplies to keep workplace operating smoothly
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Increasing monthly profit and 25% over target
Online Sales Manager
Glamorous Beauty
02.2020 - 07.2021
- Developed clear, concise and visually appealing virtual presentations of products and services
- Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences
- Monitored actuals, budgets and other strategic management tools to meet sales expectations
- Working as cosmetics and skin care sale helps experience how to help customers choose their products that suitable for their skin as well as understand significant of Skin Care
- Speak English well and serve customers with positive attitude.
- Managed team of sales representatives to ensure consistent achievement of monthly sales targets.
- Analyzed customer data to identify trends and opportunities for targeted sales initiatives.
Project Manager
Viet Thanh Plastic, Ltd
06.2018 - 09.2019
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Manage to successfully developed 3 prototypes cut down the cost assumption
Education
Diploma Medical Office Administration - Medical Office Administrator
George Brown College
Toronto, ON04.2024
Diploma : Sales And Marketing - Sale And Marketing
Ilac College
Toronto, ON12.2022
Chemical Laboratory Techinician - Chemical Laboratory Technician
Seneca College of Applied Arts And Technology
North York, ON05.2020
High School Diploma -
Colombia Internation College
Hamilton, ON05.2018
Skills
- Critical thinking
- Friendly, positive attitude
- Reliable and trustworthy
- Interpersonal communication
- Working across culture
- Multitasking
- MS Office WORD, EXCEL, POWER POINT
- Customer consultations
- Event Planning
- Team Development
- Business Development
- Financial Management
- Negotiation and Conflict Resolution
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Counter Manager/ Fragrance Consultant, Marketing Planner
Hudson Bay Queen Street
12.2021 - Current
Technician Manager
DBS Automobile Detailing
05.2020 - 07.2021
Online Sales Manager
Glamorous Beauty
02.2020 - 07.2021
Project Manager
Viet Thanh Plastic, Ltd
06.2018 - 09.2019
Diploma Medical Office Administration - Medical Office Administrator
George Brown College
Diploma : Sales And Marketing - Sale And Marketing
Ilac College
Chemical Laboratory Techinician - Chemical Laboratory Technician
Seneca College of Applied Arts And Technology
High School Diploma -
Colombia Internation College
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