KHOA TUAN ANH NGUYEN
Toronto,Canada
Summary
Detail-oriented Medical Unit Clerk with expertise in patient registration, scheduling, and healthcare administration within UHN’s Orthopaedic Department. Proficient in Epic system management and OHIP billing, ensuring efficient coordination of patient services. Background in Marketing and Project Management with over 5 years of experience driving sales growth and enhancing customer engagement. Strong problem-solving skills and commitment to operational excellence, capable of managing high volumes of quality assurance work effectively.
Overview
5
5
years of professional experience
Work History
Counter Manager/ (PUIG Marketing Coordinator)
Hudson Bay Queen Street
Toronto, Canada
12.2021 - Current
- Spearheaded sales growth strategies that led to a 45% increase in boutique revenue within the first 6 months of hire, surpassing pre-hire performance benchmarks.
- Fast-tracked to Top 3 in regional rankings shortly after onboarding; reached #1 regional revenue leader in 2023 through exceptional client engagement, brand storytelling, and data-driven performance analysis.
- Oversaw boutique budget ($10,000–$25,000) and implemented optimized stock ordering and display strategies to ensure product availability and maximize sell-through.
- Built strong client relationships through tailored consultations, resulting in a loyal customer base and consistent repeat business.
- Leveraged social media, especially Instagram, to drive in-store traffic and promote seasonal campaigns.
- Coordinated boutique operations including staff scheduling, sales reporting, and inventory control to maintain efficient and profitable workflows.
- Acted as the liaison between marketing, merchandising, and operations teams to ensure seamless campaign execution and brand alignment.
Medical Office Administrator / Unit Clerk Intern
Toronto Western Hospital (UHN)
Toronto, Canada
01.2025 - 04.2025
- Manage patient registration, scheduling, and electronic health records using Epic.
- Process inpatient and outpatient referrals, ensuring timely coordination with physicians and allied health professionals.
- Facilitate work queue management for patient orders, test requisitions, and follow-ups.
- Handle billing and insurance claims in compliance with OHIP and hospital policies.
- Transcribe physician orders, prepare patient charts, and maintain confidentiality under PHIPA.
- Support clinic operations through administrative tasks such as answering calls, managing correspondence, scheduling appointments, and coordinating with healthcare teams to ensure a smooth workflow.
- Coordinate transportation services, including booking ambulances and porters for patient transfers within the hospital and to external facilities.
- Prepare daily reports and maintain logs for admissions, discharges, and transfers (A/D/T).
- Monitor and order office supplies to ensure adequate stock for clinical and administrative needs.
- Scan and upload documents into the electronic health record (EHR) system to keep patient files current and accurate.
- Coordinate interdisciplinary communication, relaying messages between medical teams, departments, and external providers.
Technician Operator Lead
DBS Automobile Detailing
Toronto, Canada
05.2020 - 07.2021
- Evaluated individual client needs to deliver high-quality, customized on-site automobile detailing services that ensured customer satisfaction and repeat business.
- Trained and supervised new employees, improving team performance, service consistency, and adherence to detailing best practices.
- Oversaw inventory management and supply procurement, maintaining optimal stock levels and ensuring compliance with industry standards and safety regulations.
- Conducted routine maintenance and inspections of detailing equipment, proactively addressing issues to minimize downtime and extend equipment lifespan.
- Implemented strategic business enhancements, including marketing efforts and service upgrades, resulting in a 25% increase in monthly revenue and overall profitability.
Education
Diploma - Medical Office Administration
George Brown College
Toronto, ON04.2025
Diploma - Sales and Marketing
ILAC College
Toronto, ON05.2023
Advanced Diploma - Chemical Engineering
Seneca College
North York, ON05.2020
High School Diploma -
Columbia International College
Hamilton, ONSkills
- Epic
- Accuro (EMR)
- MS Excel (Data Entry & Analysis)
- Medical Terminology
- Health Records Management
- Appointment Coordination
- OHIP Billing
- Insurance Processing
- Medical Transcription
- Documentation & Charting
- Business Development
- Electronic Health Records (EHR)
- Data analysis
- Inventory control
- Sales reporting
- Clinical Admin Support
- Front Desk Operations
- Healthcare Scheduling Software
- Customer Relationship Management (CRM)
- Client Retention
Languages
- Vietnamese, Native or Bilingual
- English, Full Professional
Timeline
Medical Office Administrator / Unit Clerk Intern
Toronto Western Hospital (UHN)
01.2025 - 04.2025
Counter Manager/ (PUIG Marketing Coordinator)
Hudson Bay Queen Street
12.2021 - Current
Technician Operator Lead
DBS Automobile Detailing
05.2020 - 07.2021
Diploma - Medical Office Administration
George Brown College
Diploma - Sales and Marketing
ILAC College
Advanced Diploma - Chemical Engineering
Seneca College
High School Diploma -
Columbia International College
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