Khoa Nguyen
Surrey,Canada
Summary
Production Manager with extensive experience in the printing and packaging industry and hands-on expertise in hospitality. Known for optimizing workflows, enhancing team performance, and fostering strong customer relations. Committed to delivering operational excellence and high-quality service in fast-paced environments.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Owner
Umbrella Tea House
Mount Prospect, USA
08.2024 - 04.2026
- Managed daily operations of a bustling tea house.
- Managed daily operations of business, including hiring and training staff.
- Managed daily business operations, customer service, inventory control, and staff coordination.
- Trained staff on customer service and product knowledge.
- Oversaw inventory management and supplier relationships.
- Maintained relationships with existing clients by providing superior customer service.
- Built strong customer relationships through friendly service and effective communication.
- Implemented targeted marketing strategies to drive customer acquisition and enhance brand visibility.
- Created marketing campaigns to attract new customers.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Organized community events to enhance local engagement and foster customer loyalty.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Negotiated vendor contracts to secure optimal pricing, directly contributing to increased profit margins.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Developed and curated diverse tea menu offerings.
- Maintained high standards of cleanliness, food safety, and customer satisfaction in a fast-paced environment.
- Experienced in bartending, cocktail preparation, drink mixing, and hospitality service.
- Directed and guided employees on daily operations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Hosted special events to boost brand awareness and increase community engagement.
- Collaborated with other owners on joint ventures and shared resources.
- Hosted special events to boost brand awareness and increase community engagement.
- Collaborated with other owners on joint ventures and shared resources.
Glue Machine Operator
Glenmore Printing and Packaging
Richmond, BC
01.2020 - 08.2024
- Operated specialized glue machines for straight line, auto-lock, folder, and four-corner applications.
- Executed precise die-cutting operations and maintained machinery performance.
- Mentored and supervised junior employees while ensuring operational standards and workplace safety.
- Applied and maintained standard operating procedures for all machinery.
- Monitored production line for quality and consistency.
- Collaborated with team members to meet production goals.
Production Manager
Jukeboxprint
Richmond, BC
01.2012 - 12.2020
- Coordinated with customer service, prepress, and production departments to achieve timely order delivery.
- Managed production workflows, enhancing product quality and maximizing efficiency.
- Led collaborative production team, resolving workflow issues to maintain operational flow.
- Managed inventory levels and procurement of production materials.
- Negotiated pricing and terms with vendors and suppliers to optimize operational costs.
- Operated and maintained multiple printing and finishing machines.(Digital printer, Paper Trimming,Laminating,Die-cutting,Larger format printer,2-ply paper,Die-cutting, Perfect bound,Hole Drilling,Edge coloring... etc)
- Proficient in Adobe Photoshop, Illustrator, InDesign, and Fiery systems on PC/MAC platforms.
- Trained staff on equipment operation and safety procedures.
Part-Time Supervisor
EM Pacific Trading Ltd
vancouver, BC
01.2010 - 01.2012
- Compiled reports, invoices, fleet mileage records, and event activity summaries to ensure accurate documentation.
- Coordinated daily operations and administrative tasks to facilitate smooth workflow.
- Supervised daily operations to ensure efficient workflow in time management.
- Coordinated scheduling and attendance tracking for all staff members.
- Managed timekeeping systems to maintain accurate employee records.
Education
Diploma -
Graphic Communication Technology - BCIT
Burnaby01-2012
Certificate -
Security Technician - BCIT
01-2010
Certificate -
AutoCAD Design - Kwantlen College and University
Cloverdale01-2009
High School Diploma -
Semiahmoo Secondary
White Rock01-2008
Skills
- Inventory management
- Customer service
- Staff training
- Marketing strategies
- Quality assurance
- Team collaboration
Certification
- First Aid Level 1
- Security Technician - BCIT
- AutoCAD Design - Kwantlen College and University
Timeline
Owner
Umbrella Tea House
08.2024 - 04.2026
Glue Machine Operator
Glenmore Printing and Packaging
01.2020 - 08.2024
Production Manager
Jukeboxprint
01.2012 - 12.2020
Part-Time Supervisor
EM Pacific Trading Ltd
01.2010 - 01.2012
Diploma -
Graphic Communication Technology - BCIT
Certificate -
Security Technician - BCIT
Certificate -
AutoCAD Design - Kwantlen College and University
High School Diploma -
Semiahmoo Secondary