Summary
Overview
Work History
Education
Skills
Languages
Projects
Timeline
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Khloe Ingabire

Edmonton,Canada

Summary

A highly driven and motivated customer service representative with a record of delivering exceptional customer care and administrative support in diverse office settings. Well-organized, reliable when it comes to handling a variety of responsibilities and doing so with a positive and welcoming attitude. Eager to learn and apply new skills to further enhance proficiency and contribute effectively to the team.

Overview

3
3
years of professional experience

Work History

Receptionist

Belvista Homes
05.2023 - 04.2024
  • Scheduled and coordinated appointments and meetings
  • Interacted with clients by answering phone calls, emails, and providing necessary information when needed
  • Assisted with administrative tasks including, data entry, filing, photocopying, scanning documents, and maintaining records
  • Ensured the reception area was clean, organized, and presentable
  • Served as a liaison between clients, visitors, employees, and management, relaying messages and important information accurately and efficiently.

Server

Nando's
11.2022 - 03.2023
  • Anticipating customer needs, recommending dishes, and ensuring a positive atmosphere
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
  • Detail-oriented and adept at handling high-pressure situations with a calm demeanor
  • Resolved customer complaints with empathy, resulting in increased loyalty
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients
  • Handled customer inquiries and suggestions courteously and professionally.

Cashier

Francois Shop
05.2021 - 10.2022
  • Processing payments from customers using cash, credit/debit cards, mobile payment apps, or other payment methods
  • Assisting customers with inquiries about products, prices, and payment methods, as well as handling returns or exchanges
  • Ensuring the security of cash and merchandise by following safety protocols and maintaining awareness of potential theft or fraudulent activities
  • Communicating effectively with other cashiers, sales associates, and management to ensure smooth operations and exceptional customer service.

Education

Bachelor of Arts in Economics -

University of Alberta
Edmonton, AB
04.2027

High School Diploma -

Green Hills Academy
Kigali, Rwanda
06.2022

Skills

  • Digital Literacy
  • Interpersonal skills
  • Verbal and written communication
  • Organized
  • Data entry
  • Multitasking
  • File Management
  • Fast learner
  • Microsoft Office
  • Customer/Client relations
  • Quickbooks
  • Zoom

Languages

English
Native or Bilingual
French
Professional Working
Swahili
Full Professional

Projects

Analysis of Rwanda's leading telecommunications company, Initiated and executed an investigation on the market share and growth of Rwanda's leading telecommunications company, MTN., Carried out interviews with several department leaders., Observed the day-to-day working environment., Wrote an extensive 4,000-word report highlighting my research and findings.

Timeline

Receptionist

Belvista Homes
05.2023 - 04.2024

Server

Nando's
11.2022 - 03.2023

Cashier

Francois Shop
05.2021 - 10.2022

Bachelor of Arts in Economics -

University of Alberta

High School Diploma -

Green Hills Academy

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Khloe Ingabire