Khiry Drawhorn
Mission Hills
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Receptionist
Golden Hippo Media
03.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Store Lead
Everytable
01.2023 - 03.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
Lead Concierge
Kablan Management
09.2022 - 12.2022
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
- Developed strong relationships with local vendors and businesses to secure exclusive deals for guests, enhancing their experience at the property.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Concierge
Stratton Amenities
10.2020 - 09.2022
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Barista
Coffee Bean & Tea Leaf
10.2017 - 01.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Cleaned counters, machines, utensils, and seating areas daily.
Guest Service Team Leader
Target
10.2018 - 01.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Lead Crew Member
Arclight Cinemas
05.2015 - 10.2017
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Assisted team members with inventory management, contributing to optimal stock levels and minimal waste.
- Coordinated with security personnel to ensure that suspicious activities were addressed appropriately, maintaining a safe environment for patrons at all times.
- Developed strong relationships with regular customers through friendly interactions and personalized recommendations based on their preferences.
- Ran both concessions and portering sides as the lead to help with movie premieres running smoothly and on time with cleaning the theatres.
Education
High School Diploma -
Northridge Academy High School
Northridge, CA06.2014
Skills
- Office Management
- Administrative Support
- Mail handling
- Document Control
- Ordering Procedures
- Menu Memorization
- POS Systems
- Customer Service
- Payment Collection
- Payment Processing
Timeline
Receptionist
Golden Hippo Media
03.2023 - 02.2024
Store Lead
Everytable
01.2023 - 03.2023
Lead Concierge
Kablan Management
09.2022 - 12.2022
Concierge
Stratton Amenities
10.2020 - 09.2022
Guest Service Team Leader
Target
10.2018 - 01.2019
Barista
Coffee Bean & Tea Leaf
10.2017 - 01.2021
Lead Crew Member
Arclight Cinemas
05.2015 - 10.2017
High School Diploma -
Northridge Academy High School
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