Khineoun Kong
Alameda
Summary
Dynamic and results-driven program manager with over 19 years of experience leading full-cycle projects in sales, client service, and technical solutions. Known for exceptional leadership and team-building skills, with a consistent track record of exceeding business objectives. Extensive expertise in public sector telecommunications, including CALNET, E-Rate, NASPO, and government contracting.
Overview
9
9
years of professional experience
Work History
Lead Account Executive 4
AT&T Platinum Accounts
08.2023 - Current
- Spearheaded new sales opportunities while expanding existing modules to higher segments
- Applied consultative selling techniques to align AT&T products and solutions with business customer needs
- Surpassed customer service expectations by proactively addressing concerns and identifying opportunities to help businesses grow and reduce costs with AT&T products.
Client Solution Executive 4
AT&T LED Acquisition
01.2021 - 01.2023
- Supported local government entities, K-12 Education, and Medical sectors in the San Francisco Bay Area and San Joaquin Valley market
- Mastered the schools and libraries program (E-Rate), providing federal discount programs to ensure high-speed internet connectivity for eligible institutions
- Managed accounts for schools, churches, Water Districts, and Cities, keeping customers updated with the latest technology for connectivity, cybersecurity, mobility, and IoT needs
- Acted as a 470 Specialist, ensuring compliance with the FCC's E-Rate program Form 470, aiding schools and libraries in securing funding for telecom services
- CALNET Specialist: Managed CALNET contracts, providing simplified pricing and ordering capabilities for state and nonstate agencies
- NASPO Expertise: Leveraged NASPO ValuePoint cooperative purchasing agreements to streamline procurement processes and deliver cost-effective solutions to public sector clients.
Client Solution Executive 3
AT&T Global Enterprise
01.2017 - 01.2021
- Directed sales, customer success, and project management strategy for an extensive enterprise client portfolio, generating $300M+ in annual revenue
- Collaborated with leadership to define and execute program goals and ensure cross-functional alignment
- Crafted customized sales strategies based on target audience, prospect data, and corporate objectives
- Delivered bespoke Internet of Things solutions for prominent clients, including Facebook, Salesforce, Trimble, Uber, ABM Industries, Lyft, and VIA Transportation.
IRU Sales Manager
AT&T
01.2015 - 01.2017
- Led and supervised a team of 5 high-performing business-to-business Account Executives
- Recruited, developed, and directed team members to adopt a consultative selling approach with potential clients
- Played a pivotal leadership role among peers in the Western Region, mentoring, developing, and advancing management skills within the organization.
Education
Completed coursework in General Studies -
Everett Community College
05.2000
High School Diploma -
Marysville Pilchuck High School
06.1999
Skills
- Relationship Management
- Customer Relationships
- Customer Relations
- Staff Management
- Sales Strategies
- Customer Relationship Management (CRM)
- Account Management
- Territory Management
- Strategic selling
- Budget Development
- Sales Quota Achievement
Technical Skills
Cellular Networks: Deep understanding of standard 3G UMTS, 4G HSDPA/LTE, 5G, and FirstNet technologies., Distributed Antenna Systems (DAS): Proficient in designing and implementing DAS for enhanced cellular coverage in large buildings and venues., Mobile Edge Computing (MEC): Experienced in deploying MEC to bring computational power closer to end-users, reducing latency and improving performance for IoT applications., Internet of Things (IoT): Skilled in IoT automation platforms and integrating IoT solutions for various industries, including smart cities, healthcare, and manufacturing., Wired Connectivity Products: Expertise in deploying and managing fiber optic and copper-based wired networks, ensuring high-speed, reliable connectivity for enterprise and public sector clients., Advanced Software-Defined Networking (ASoED): Proficient in implementing advanced SDN solutions to enhance network efficiency and agility., AVPN (AT&T Virtual Private Network): Skilled in deploying and managing AVPN solutions, providing secure and scalable network connections for enterprise clients., Network Security: Versed in implementing robust cybersecurity measures for telecom networks, including firewalls, intrusion detection systems, and secure communication protocols., Mobile Device Management (MDM): Experienced in implementing and managing MDM solutions to secure, monitor, and manage mobile devices used by organizations., Mass360: Skilled in deploying and managing IBM Mass360 solutions for comprehensive mobile device management., Entune: Experienced in integrating and managing Toyota Entune systems for enhanced in-vehicle connectivity and multimedia services., Staging and Kitting: Proficient in staging and kitting processes, ensuring efficient deployment of telecom equipment and solutions., Partnerships with leading technology providers such as VmWare, BOX, Big Tin Can, Asavie, Mobile Iron, and RingCentral., Expertise in positioning and selling enterprise applications and solutions tailored to meet specific client needs., Comprehensive knowledge of public sector procurement processes and regulations., Proven track record in managing CALNET contracts, E-Rate programs, NASPO agreements, and other government initiatives to enhance connectivity and technology infrastructure.
Timeline
Lead Account Executive 4
AT&T Platinum Accounts
08.2023 - Current
Client Solution Executive 4
AT&T LED Acquisition
01.2021 - 01.2023
Client Solution Executive 3
AT&T Global Enterprise
01.2017 - 01.2021
IRU Sales Manager
AT&T
01.2015 - 01.2017
Completed coursework in General Studies -
Everett Community College
High School Diploma -
Marysville Pilchuck High School
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