Khim Lontoc
Calgary,Canada
Summary
A hospitality professional with a strong background in hotel and restaurant management. Experienced in providing outstanding customer service, improving operational efficiency, and boosting revenue. Skilled in team leadership, upholding service standards, and ensuring regulatory compliance. I completed a diploma in business administration to further develop my business and strategic management skills. Committed to using hospitality expertise and business knowledge to drive organizational success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Hostess/ Banquet Server
Hyatt Regency Hotel
- I greet and seat guests with a warm welcome, manage reservations and waitlists, provide menus, and address guest inquiries and complaints
- I keep the entrance area clean and coordinate with staff to ensure smooth service
- Additionally, I ensure all service activities adhere to the establishment's high standards, including proper portioning and presentation of dishes.
Waitress
Mention Restaurant
03.2023 - Current
- Welcoming guests with a warm and friendly attitude, I thoroughly explain the menu and make tailored recommendations
- I accurately take orders and ensure any dietary needs or allergies are communicated to the kitchen staff.
Waitress/Cashier
MESA Filipino Modern Restaurant
03.2023 - Current
- Skilled in accurately managing cash transactions and maintaining precise sales records
- Dedicated to delivering excellent customer service with strong problem-solving skills
- Handles guest complaints calmly and professionally
- Committed to keeping the dining area clean and hygienic, ensuring a positive and enjoyable experience for patrons.
Education
Diploma in Business Administration -
Southern Alberta Institute of Technology
Calgary, Canada08.2024
Bachelor of Science in Hotel and Restaurant Management -
Rizal Technological University
Manila, Philippines04.2014
Skills
- Decision-Making
- Adaptability
- Professionalism
- Interpersonal Skills
- Reservation Management
- Customer service expertise
- Complaint Handling
- Food safety understanding
- Restaurant Operations
- Organizational Skills
- Multitasking Abilities
Certificationsandachievements
- Microsoft Office Specialist, 02/01/23
- Microsoft Office Associate, 03/01/23
- ProServe, 02/01/23
- Basic Life Support Course with AED Training, 10/01/21
- American College of Surgeons 2021 Stop the Bleed and Committee on Trauma, 10/01/21
- National Certificate II Caregiving, 10/01/21
Timeline
Waitress
Mention Restaurant
03.2023 - Current
Waitress/Cashier
MESA Filipino Modern Restaurant
03.2023 - Current
Hostess/ Banquet Server
Hyatt Regency Hotel
Diploma in Business Administration -
Southern Alberta Institute of Technology
Bachelor of Science in Hotel and Restaurant Management -
Rizal Technological University