Khilpa Jamwal
Sault Ste Marie,Ontario
Summary
An ambitious and dedicated Business Administration Professional with 11+ years of work experience providing comprehensive administrative support. Aiming to leverage a proven knowledge of executive support, productivity and performance management, and workflow prioritization skills to successfully support the team/company. I find the upmost enjoyment in simplifying the lives of those that I support with "no job to small" mentality! Hard working, positive and always living by "teamwork makes the dream work!"
Overview
11
11
years of professional experience
Work History
Player Support Executive
Ontario Lottery And Gaming Corporation, OLG
10.2022 - 12.2023
- Ensure general management of office by overseeing operational efficiency, effective communications, and other strategic and tactical planning.
- Maintain reports on financial metrics, including investments, return on assets and growth rates
- Perform fire response operational, administrative and support functions and customer service to internal and external clients
provide administrative and technical support related to Forest Fire Management agreements and transfer payments. - Provide financial and administrative support to the Provincial Coordinator customer relationship with Clients’ customers and retailers via phone calls, chats, and emails.
Sr. Administrative Executive Assistant
ESDS Software Solutions
01.2017 - 07.2021
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Manage multiple different locations.
- Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Maintain medical records, technical library, or correspondence files.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
- Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
- Achieve all Executive Assistant duties for CEO, CNO’s, CFO and multiple other leadership positions.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
- Attend meetings to record minutes.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Make travel arrangements for executives.
- Prepare responses to correspondence containing routine inquiries.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Provide clerical support to other departments.
- Manage and maintain executives' schedules.
- Process payroll information.
- Compile, transcribe, and distribute minutes of meetings.
- Set up and oversee administrative policies and procedures for offices or organizations.
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
- Interpret administrative and operating policies and procedures for employees.
- Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
Administrative Assistant
Voxogenic Technologies
07.2012 - 12.2016
- Support and execute all administrative duties for COO and CFO.
- Update, review and maintain contract database.
- Create and uphold standards of multiple patient/employee implemented programs.
- Implementation of several new processes.
- Manage and organize facility/corporate events.
- Allocate and manage all donations coming into the hospital.
- Review, edit and mail out all patient grievance letters
- Oversee multiple different projects for COO and CFO.
- Creation of meeting agendas, PowerPoints and decks
- Record meeting minutes.
- Organize large meetings, 100+ people.
- Uphold the most organized schedules for COO and CFO.
- Maintain multiple payroll spreadsheets for physicians, medical director and vendors.
- Process all physician, medical director and vendor payments for entire facility.
- Extensive knowledge with Docuware, Kronos, WorkDay, all Microsoft applications, Teams, Skype, Concur.
- Work with my team in a collaborative manner to ensure all operations in the C-Suite run smoothly.
- Support department/unit Director’s and supervisors.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Evaluated employee job performance and motivated staff to improve productivity.
- Facilitated weekly group meetings, listened, offered compassion and supported members.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Advised department managers on company objectives, obtaining approval for departmental operation strategies from company executives and experts.
- Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
- Handled payroll services for 10 employees successfully 2 times per month.
Education
Bachelor of Science - Computer Science
Jayoti Vidya Peeth Women University
India06.2012
Skills
- C-Level Support & Physician Support
- Schedule/Time Management
- Concur/ Amex Expense & Travel
- Procurement, Vendor Relations
- Office Management
- Research & Data Analysis
- Microsoft Applications
- Accounting skills
- Recordkeeping and bookkeeping
- Data entry documentation
- Systems implementation
- Multi-unit operations management
- Compensation/payroll
- Understanding of HR policies
Timeline
Player Support Executive
Ontario Lottery And Gaming Corporation, OLG
10.2022 - 12.2023
Sr. Administrative Executive Assistant
ESDS Software Solutions
01.2017 - 07.2021
Administrative Assistant
Voxogenic Technologies
07.2012 - 12.2016
Bachelor of Science - Computer Science
Jayoti Vidya Peeth Women University
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