Kheshika Tacouri
1F Browns Court, Charlottetown,Prince Edward Island
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level laboratory technician or production technician position. Ready to help team achieve company goals. Self-motivated individual who follows safety practices, policies and procedures to consistently drive safe job performance. Disassembles, overhauls and rebuilds equipment with minimal supervision. Proven laboratory and communication skills that will make a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Advantage Communications
04.2022 - Current
- Working for the HealthHub - Patient Engagement Solutions campaign to provide bedside technology designed for patients.
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Gaining customer trust by providing knowledgeable and accurate information in both English and French.
- Communicating with management and team members when customer issues escalated and worked to find resolutions.
- Assisting callers throughout troubleshooting steps regarding technical issues for smooth operation of bedside technology.
- Documenting inquiries, sales, and technical issues faced by customers on various digital platforms like Support Central and Apollo.
Student Laboratory Assistant
University Of Prince Edward Island
03.2022 - 12.2022
- Partnered with primary instructor in teaching students and enforcing laboratory rules in the Biology Department (Genes, Cells and Macromolecules (Bio 1310), Zoology (Bio 2040), Microbiology (Bio 2060).
- Organized supplies, maintained equipment and prepared laboratory environments for student learning.
- Observed students to assess progress with laboratory work in operating lab equipment to allow successful execution of experiments and dissections.
- Maintained accurate program documentation with attendance, participation and incident reporting.
- Marking and invigilating exams and assignments following grading rubric for over 50 students under the direction of laboratory coordinators, Kathryn Dau-Schmidt and Eric W. Pass and graduate laboratory assistants.
- WHMIS (Workplace Hazardous Materials Information System) trained.
Seasonal Tele-Fundraiser
PARASPORT AND RECREATION PEI
10.2021 - 12.2021
- Responsible for contacting Island Residents to sell tickets for the annual Christmas fundraising campaign to raise funds for the development of ParaSport activities on PEI.
Procurement Intern
Rajiv Gandhi Science Centre
08.2020 - 10.2020
- Trainee under the Youth Employment Programme(YEP).
- Researched and shopped competitors to maintain accurate and up-to-date knowledge of market conditions.
- Identified, researched and pursued product opportunities.
- Provided accurate and up-to-date records of leading procurement procedures.
- Utilized software database such as Microsoft to order, track and invoice product shipments.
- Responsible for keeping files and documents organized.
- Performed monthly store audits in collaboration with manager for the management of inventories, monitoring stock levels and maintaining accurate records.
- Managed database of vendor details and pricing information.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Rabindranath Tagore Secondary School
Illot, D'Epinay, Mauritius.Bachelor of Science - Biology, Specialization in Environmental Biology
University of Prince Edward Island
Charlottetown, PE12.2023
Skills
- Customer Relationship Management (CRM) Software
- Gel Electrophoresis and PCR
- Lab Equipment Calibration and Operations
- R software
- Microorganism and Specimen Isolation, Dissection and Cultivation
- Technical Writing
- Laboratory Safety and Facilitation
- Organic Chemistry
- Molecular Biology
- Microbiological Techniques
Certification
- TEF Canada - Test D'Evaluation De Français - Aug 2023 -August 2025
- DELF B2 - French Diploma - Alliance Francaise
- Energy Within Environmental Constraints Course Completion - HarvardX
- Internet & Computing Core Certification (IC3) programme
- French Language Certificate - Alliance Francaise.
Languages
English
Native or Bilingual
French
Native or Bilingual
Chinese (Mandarin)
Limited Working
Hindi
Limited Working
Creole (Mauritian)
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Advantage Communications
04.2022 - Current
Student Laboratory Assistant
University Of Prince Edward Island
03.2022 - 12.2022
Seasonal Tele-Fundraiser
PARASPORT AND RECREATION PEI
10.2021 - 12.2021
Procurement Intern
Rajiv Gandhi Science Centre
08.2020 - 10.2020
High School Diploma -
Rabindranath Tagore Secondary School
Bachelor of Science - Biology, Specialization in Environmental Biology
University of Prince Edward Island
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