Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kherri Wilson

Winnipeg,MB

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bartender

Canad Inns Destination Centre Polo Park
09.2023 - Current
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Completed Safe Serve to obtain Liquor License. Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Followed strict recipes and drink measurements to minimize product used.

Telefundraiser

Imarketingsolutionsgroup
10.2021 - 09.2023
  • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Set up new accounts, established customer credit and set up payment methods.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Administrative Assistant

AFM Plumbing & Heating
02.2020 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

Administrative Assistant

XPROMOS
04.2018 - 01.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card and check transactions to complete customer purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.

Claims Processor (Term)

Great West Life Insurance
02.2017 - 04.2018
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Managed workload and priorities to meet claims processing meet deadlines.

Order Processing Specialist

Pratts Wholesale Food Service
08.2015 - 02.2017
  • Completed accurate order entry and data verification.
  • Communicated with customers to answer questions and perform account maintenance.
  • Processed cash payments and credit and debit card transactions.
  • Assisted customers with product and service selections.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Inside Sales Representative

Shaw Cable
10.2007 - 03.2011
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.

Education

GED -

Murdoch Mackay Collegiate
Winnipeg, MB
09.2007

Skills

  • Menu Memorization
  • Health Codes Compliance
  • Payment Processing
  • Food Service
  • Beverage Preparation
  • Customer Service
  • Handling Difficult Customers

Languages

English
Native or Bilingual
French
Elementary

Certification

Smart Choices Responsible Service Certification

Timeline

Bartender

Canad Inns Destination Centre Polo Park
09.2023 - Current

Telefundraiser

Imarketingsolutionsgroup
10.2021 - 09.2023

Administrative Assistant

AFM Plumbing & Heating
02.2020 - 09.2021

Administrative Assistant

XPROMOS
04.2018 - 01.2020

Claims Processor (Term)

Great West Life Insurance
02.2017 - 04.2018

Order Processing Specialist

Pratts Wholesale Food Service
08.2015 - 02.2017

Inside Sales Representative

Shaw Cable
10.2007 - 03.2011

GED -

Murdoch Mackay Collegiate
Kherri Wilson