Summary
Overview
Work History
Education
Skills
Timeline

Khen Neptune

Windsor,ON

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

DocuPet
Windsor, ON
01.2022 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Handled dedicated switchboard with high call volumes, responding in prompt and friendly fashion
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Accomplished excellent call handling times with various customers
  • Accessed various customer accounts (Canada and US) with regards to pet licensing
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Administrative Assistant

Staples Canada
Mississauga, ON
08.2019 - 10.2021
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Inventoried and ordered supplies for office.
  • Directed customers to correct departments and extensions
  • Responded effectively to sensitive inquiries or complaints.
  • Aided customers in placing orders over the phone and online
  • Processed returns and cancellations for customer’s orders if needed
  • Managed data entry to ensure that all information was captured currently and accurately
  • Processed returns, verified deliveries, and provided support for Front End Managers

Customer Service Representative

KCK Global
Toronto, ON
10.2018 - 06.2019
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Managed accounts and subscriptions for various magazine publications
  • Entered data in various databases and online with attention to detail
  • Updated and tracked client information using in-house database systems, with strong attention to detail
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Counterbalance Forklift License -

Leavitt Machinery
04.2022

Customer Service Excellence -

MicroSkills
01.2012

Business Administration Diploma -

George Brown College
01.2009

Skills

  • Database Entry
  • Professional and Polished Presentation
  • Schedule Management
  • File and Data Retrieval Systems
  • Computer Skills
  • Timeline Planning and Management
  • Strong Interpersonal Skills
  • Multitasking and Prioritization
  • Dedicated Team Player
  • Documentation and Reporting
  • Upselling and Cross-Selling
  • Credit Card Payment Processing
  • Microsoft Office Suite
  • Account Management
  • Multi-Task Management

Timeline

Customer Service Representative - DocuPet
01.2022 - Current
Administrative Assistant - Staples Canada
08.2019 - 10.2021
Customer Service Representative - KCK Global
10.2018 - 06.2019
Leavitt Machinery - Counterbalance Forklift License,
MicroSkills - Customer Service Excellence,
George Brown College - Business Administration Diploma,

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Khen Neptune