Khem Kaur Luthra
Montreal,QC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alpha Consulting World
Montreal, Quebec
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
Customer Service Representative
MADAME
Mandi, Himachal Pradesh
01.2022 - 02.2023
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated system with order specifics and customer details, preferences, and billing information.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
High School Diploma -
Indus Global School
Mandi, Himachal Pradesh, India03-2022
Associate of Arts -
Rosemount Technology Centre
Montreal, QCSkills
- Data Entry
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Call Management
- Data Collection
- Prioritization
- Active Listening
- Microsoft Office expertise
- Critical Thinking
- Call Center Operations
- Complaint resolution
Certification
- Customer Service Certification, International Customer Service Association – 2021
Languages
English
Native/ Bilingual
Hindi
Full Professional
Punjabi
Professional
French
Elementary
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
Alpha Consulting World
03.2024 - Current
Customer Service Representative
MADAME
01.2022 - 02.2023
- Customer Service Certification, International Customer Service Association – 2021
High School Diploma -
Indus Global School
Associate of Arts -
Rosemount Technology Centre
Similar Profiles
Kayla Ramsey-AquinoKayla Ramsey-Aquino
Talent Acquisition Coordinator- AbbVie at Alpha Consulting GroupTalent Acquisition Coordinator- AbbVie at Alpha Consulting Group
PAUL LAWRENCE SHEEHY, IIIPAUL LAWRENCE SHEEHY, III
Senior Managing Partner at Alpha Investment Consulting GroupSenior Managing Partner at Alpha Investment Consulting Group
Joel TarnateJoel Tarnate
Editor-in-Chief at Tau Alpha World HeraldEditor-in-Chief at Tau Alpha World Herald