KHEMA BEEPATH-RAMANAND
Brampton,ON
Summary
Knowledgeable and dedicated customer focused professional with extensive experience in IT Coordination and administrative skills. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
IT Coordinator
Li-Cycle Corporation Inc
08.2022 - 11.2023
- Effectively managed assigned IT issues and tasks through internal systems (Teams, Zoom, Outlook, Fresh Service)
- Provided exceptional client service and fostered teamwork within IT department
- Executed ad-hoc daily and weekly tasks as directed by Manager of Information Technology
- Acted as POC for general IT inquiries, escalating issues as needed
- Maintained proper storage and le management of IT training, informational, procedural, and security documents on cloud infrastructure
- Managed local software licenses in compliance with legal and IT requirements
- Proactively distributed companywide communication and information to users regarding upgrades and changes
- Performed IT-related administrative tasks, including keeping hardware/software inventory up- to-date and maintaining documentation records
- Negotiated and managed third-party contracts related to project deliverables.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly through ticket system
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project performance to identify areas of improvement and make adjustments.
Customer Service Specialist
TECHCOM
01.2022 - 07.2022
- Prioritized needs and delegated assignments to handle multiple projects simultaneously
- Collaborated with cross-functional teams to draft project schedules and plans
- Produced status reports for customers and senior management
- Prepared presentations for customers and staff detailing project scope and progress
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with QA team for testing change requests and new details to ensure timely project delivery
Senior Claims Adjuster
SAFE-GUARD PRODUCTS
04.2019 - 02.2022
- Researched and analyzed policy contracts to verify proper payment of claims.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Maintained suspicious claims database and prepared reports for supervisors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Directed claims negotiations within allowable limit of $20,000 and supported successful litigations for advanced issues.
- Examined photographs and statements.
Fraud Prevention Specialist
CIBC
04.2019 - 02.2022
- Conducted reviews of aged transactions and identified fraud patterns and anomalies
- Provided Fraud Monitoring call backs, verified valid transactions, and added/removed blocks on cards and accounts
- Recovered over $100k worth of assets by effectively recognizing fraud.
- Proven ability to learn quickly and adapt to new situations
Account Executive
DISCOVER COMMUNICATIONS
09.2016 - 08.2017
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Met and exceeded service level goals to achieve standards and expectations.
- Gained understanding of goals, objectives and processes to meet client business needs.
Technical Support Specialist
BELL MOBILITY
01.2009 - 03.2015
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
Administrative Assistant
FRONTLINE COPIERS INC
09.2006 - 12.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Education
Certification - First Aid / PSW
Academy of Learning
Toronto, ON04.2021
Diploma - Business Administration
University of The West Indies
Trinidad 06.2000
High School Diploma -
Palo Seco Sec School
Trinidad, WI06.1996
Skills
- Task Prioritization
- Flexible and Adaptable
- Project Lifecycle (SDLC)
- Data Collection
- Critical Thinking
- Continuous Improvement
- Relationship Building
- Schedule Management
- Mobile Device Management
- Productivity Improvement
- Change Management
- Inventory Control
Timeline
IT Coordinator
Li-Cycle Corporation Inc
08.2022 - 11.2023
Customer Service Specialist
TECHCOM
01.2022 - 07.2022
Senior Claims Adjuster
SAFE-GUARD PRODUCTS
04.2019 - 02.2022
Fraud Prevention Specialist
CIBC
04.2019 - 02.2022
Account Executive
DISCOVER COMMUNICATIONS
09.2016 - 08.2017
Technical Support Specialist
BELL MOBILITY
01.2009 - 03.2015
Administrative Assistant
FRONTLINE COPIERS INC
09.2006 - 12.2008
Certification - First Aid / PSW
Academy of Learning
Diploma - Business Administration
University of The West Indies
High School Diploma -
Palo Seco Sec School
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