Khelsy Perez
Temecula
Summary
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Service Representative
Kaiser Permanente
04.2018 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in Health Connect to track requests, document problems and record solutions offered.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Accepted payments and updated accounts with latest information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Environmental Services Housekeeper
Kaiser Permanente
11.2017 - 04.2018
- Knowledge of Environmental Services
- Ability to determine appropriate course of action in more complex situations
- Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
- Ability to maintain confidentiality of all medical, financial, and legal information
- Assists visitors with directions whenever requested
- Follows all infection control practices including hand washing techniques, Standard Precautions and isolation precautions
Cashier/Customer Service Representative
Party City
09.2016 - 11.2017
- Investigated customer concerns to resolve problems and maintain loyalty.
- Helped customers locate desired merchandise and promoted other options by using strong interpersonal and upselling abilities.
- Cleaned floors regularly and used proper signs to warn customers of slippery surfaces.
- Kept close eye on store areas to maintain strong security presence and prevent financial losses or other criminal activities.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Tutor
Think Together
11.2016 - 02.2017
- Applied effective learning strategies to improve students' study skills and retention.
- Educated students on strategies for effective studying, note taking and test taking.
- Interacted with parents, students and co-workers to build support networks and enhance student success
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.
- Assisted children with daily homework tasks by uncovering and removing obstacles to success.
- Worked with elementar to middle school grade students on reading comprehension.
Cashier/Customer Service Representative
Pizza Hut
08.2015 - 03.2016
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Restocked counter and order supplies before, during and after service hours and took detailed inventory notes to maintain flow of orders.
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Downey High School
Downey, CASkills
- Bilingual
- Computer literacy
- Organization skills
Multitasking - Initiative and problem solving abilities
- Customer service excellence
- Relationship building
- Health connect knowledge
- Complaint handling
- Payment acceptance
- Staff training
Languages
Spanish
Full Professional
Timeline
Service Representative
Kaiser Permanente
04.2018 - Current
Environmental Services Housekeeper
Kaiser Permanente
11.2017 - 04.2018
Tutor
Think Together
11.2016 - 02.2017
Cashier/Customer Service Representative
Party City
09.2016 - 11.2017
Cashier/Customer Service Representative
Pizza Hut
08.2015 - 03.2016
Downey High School
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Karina MaheyKarina Mahey
Teleservice Representative at Kaiser Permanente - The Permanente Medical GroupTeleservice Representative at Kaiser Permanente - The Permanente Medical Group
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Randall ChurchwardRandall Churchward
Hub Operations Supervisor at UPSHub Operations Supervisor at UPS