KHEDIJAH AMIRI
Toronto,Canada
Summary
Customer service professional with expertise in active listening and problem-solving. Proven ability to resolve customer issues efficiently while maintaining high satisfaction levels. Skilled in data entry and customer education, enhancing overall service quality. Strong leadership and time management capabilities drive team success and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CALA- Canadian Afghan Lawyer Association
Toronto, Canada
01.2021 - Current
- Addressed customer complaints and inquiries with professionalism, ensuring high levels of satisfaction.
- Utilize excellent verbal and written communication skills to foster positive customer interactions.
- Build strong customer relationships, enhancing loyalty through effective follow-up and personalized service.
- Analyze and monitor daily performance metrics, including call volume and resolution times, to identify areas for improvement.
- Collaborate with team members to develop strategies for enhancing service delivery.
Food Service Worker
01.2023 - 01.2025
- Processed customer transactions accurately and efficiently, handling cash and credit card payments.
- Provided exceptional customer service by greeting patrons warmly and addressing their inquiries or concerns.
- Assisted in maintaining a clean and organized checkout area, ensuring a pleasant ordering experience.
- Collaborated with team members to ensure timely service during hours, enhancing overall customer satisfaction.
- Managed inventory levels by restocking items as needed and communicating low stock to management.
- Trained new staff on cash handling procedures and customer service best practices.
- Resolved customer issues with professionalism, maintaining a positive atmosphere even during busy shifts.
- Implemented upselling techniques to promote daily specials and increase sales.
Accountant
Skyview Security
Toronto, Canada
01.2018 - 01.2021
- Maintained accurate records of all financial transactions, ensuring compliance with accounting standards.
- Conducted regular reconciliations between bank accounts and internal ledgers, identifying discrepancies promptly.
- Processed payroll data, ensuring timely and accurate payments to employees.
- Managed accounts payable and receivable, improving cash flow and reducing outstanding invoices.
- Generated and presented financial reports, including balance sheets and cash flow statements, to inform management decisions.
- Conducted financial analysis to identify trends and recommend improvements for operational efficiency.
Rides Operator
- Ensured guest safety by securing restraints and performing safety checks.
- Provided excellent customer service, assisting guests with boarding, instructions, and ride rules.
- Monitored ride operation to ensure smooth functioning and addressed any malfunctions.
- Managed crowd control and directed guests efficiently to waiting areas.
- Responded to emergencies, ensuring safe evacuation when necessary.
Education
Bachelor of Accounting -
George Brown College
Toronto, ON09-2028
High School Diploma -
George S Henry Academy
TorontoSkills
- Microsoft Office Suite
- Accounting software
- Excel and Word
- PowerPoint presentations
- QuickBooks and Sage
Awards
French Award, 2016/2017
Certification
G2
Languages
Persian
Professional
English
Professional
References
References available upon request.
Timeline
Food Service Worker
01.2023 - 01.2025
Customer Service Representative
CALA- Canadian Afghan Lawyer Association
01.2021 - Current
Accountant
Skyview Security
01.2018 - 01.2021
Rides Operator
Bachelor of Accounting -
George Brown College
High School Diploma -
George S Henry Academy