Results-driven administrative and customer service professional with experience in banking, human resources, and hospitality. Skilled in financial reporting, personnel management, and document organization. Adept at improving team performance and operational efficiency. Quick learner with strong problem-solving abilities and a passion for delivering exceptional service in fast-paced environments. Seeking an Administrative Assistant or Office Manager role in Canada to contribute my expertise and grow professionally.
• Processed salary, debit, business, and credit card transactions, ensuring accuracy and compliance.
• Managed financial reporting and clearing processes, reducing transaction errors by optimizing data handling.
• Verified and analyzed clearing results to mitigate risks and improve operational efficiency.
• Created final balance reports and collaborated with the Central Bank to finalize financial transactions.
• Maintained detailed records of financial transactions, ensuring transparency and compliance with regulations.
• Managed guest check-ins, check-outs, and reservations, ensuring a seamless experience.
• Registered guests for migration purposes, adhering to legal and company policies.
• Organized tours and additional services, improving customer satisfaction.
• Scheduled appointments, managed calendars, and handled correspondence efficiently.
• Assisted with administrative tasks, including document preparation and financial tracking.
• Conducted research to source candidates for open positions using various recruitment platforms.
• Reviewed job applications, screened candidates, and scheduled interviews.
• Maintained personnel files, processed HR documentation, and ensured compliance with policies.
• Assisted in handling employee performance evaluations and leave management.
• Provided support in HR administrative duties, including documentation and record-keeping.
Administrative Support & Documentation
Customer Service & Client Relations
Financial Reporting & Analysis
Human Resources Support
Team Collaboration & Performance Improvement
Vendor & Stakeholder Management
Microsoft Office Suite (Excel, Word, Outlook)
Data Entry & Organization
Problem-Solving & Multitasking