Summary
Overview
Work History
Education
Skills
Projects
Hobbies And Interests
Personal Information
Awards
Timeline
Generic

Khawla Hussain

North York,Canada

Summary

To excel as a professional in the fields of management while delivering the best service possible in achieving organizational objectives by believing in growing together.

Overview

7
7
years of professional experience

Work History

Shipping & Delivery Support (SDS) Associate

Amazon
03.2020 - Current
  • Identify Delivery Partner concerns, troubleshoot delivery partner issues, provide process improvement suggestions, resolve potential issues impacting customer experience and delivery performance, research & query internal tools, make real-time decisions, communicate effectively with stakeholders.

Device, Digital & Alexa Support (D2AS) Associate

Amazon Development Centre India
09.2019 - 03.2020
  • Provide technical support to customers using digital devices, complete mandatory training, support customers through typing, phone, and computer skills, gather customer feedback and share with Amazon Development team.

Human Resource Assistant

Brightcom group limited
08.2018 - 08.2019
  • Assist day to day operations of HR functions and duties, provide administrative support to HR executives, fulfill employee requests regarding HR issues, rules, and regulations.

Human Resource Management Intern

LYCOS Internet Limited
05.2017 - 08.2017
  • Attend seminars and meetings, track progress and deadlines of projects, prepare documents, proofread HR documents, create new employee folders, set up desk supply kits, organize employee files, post and update job openings, interact with potential new employees, answer email queries, handle management requests, work proactively with team members.

Training and Development Intern

LYCOS Internet Limited
05.2016 - 08.2016
  • Deliver and oversee training, ensure employees receive required training, identify and assess training and development needs.

Education

Post Graduation Diploma - Global Business Management

Seneca Polytechnic

BBA (Bachelor of Business Administration) -

IBS (ICFAI Business School, IFHE)

Intermediate board of education (Class XII) -

St. Anns Junior College

Secondary School Examination (Class X) -

Nirmala High School

Skills

  • Project management
  • Team player
  • Punctuality
  • Adaptability to changes
  • Attention to details
  • Commitment
  • Drive to succeed
  • Open mindedness
  • Good Typewriting speed (40w/pm)
  • Microsoft Office
  • Google Docs
  • Google drive

Projects

  • Impact of GST on travel & tourism industry
  • A report on companies, ITC & HUL
  • A report submitted in partial fulfillment of the requirement of BBA program of IBS, Hyderabad
  • Soft skills management

Hobbies And Interests

  • Bibliophile
  • Travel enthusiast
  • Photography
  • Journaling

Personal Information

Date of Birth: 01/16/97

Awards

Managed day-to-day operations of busy online shop Participated in organizing cultural events at ICFAI Foundation for higher education Organized Ramp walk show based on mental health awareness as theme and won it in the intra college competition Operational Committee member of cultural club, AURA, and organized cultural events in TRITI fest and made it successful Achieved many certifications in inter school competitions

Timeline

Shipping & Delivery Support (SDS) Associate

Amazon
03.2020 - Current

Device, Digital & Alexa Support (D2AS) Associate

Amazon Development Centre India
09.2019 - 03.2020

Human Resource Assistant

Brightcom group limited
08.2018 - 08.2019

Human Resource Management Intern

LYCOS Internet Limited
05.2017 - 08.2017

Training and Development Intern

LYCOS Internet Limited
05.2016 - 08.2016

Post Graduation Diploma - Global Business Management

Seneca Polytechnic

BBA (Bachelor of Business Administration) -

IBS (ICFAI Business School, IFHE)

Intermediate board of education (Class XII) -

St. Anns Junior College

Secondary School Examination (Class X) -

Nirmala High School

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Khawla Hussain