Khatera Muradi
San Ramon
Summary
Dynamic administrative professional with extensive experience at Canon Business Process Services, excelling in front desk operations and visitor management. Proven ability to enhance workplace efficiency through effective Jira ticket management and exceptional customer service. Skilled in Microsoft Office and adept at fostering positive communication across teams.
Overview
11
11
years of professional experience
Work History
Receptionist Administrator
Canon Business Process Services
04.2025 - Current
- As a site employee for Tools for Humanity HQ managed front desk operations, greeting visitors and directing them to appropriate personnel.
- Coordinated appointment scheduling for staff, ensuring efficient use of meeting spaces.
- Handled incoming calls, providing information and transferring inquiries to relevant departments.
- Maintained office supplies inventory, ordering replacements as needed to support daily operations.
- Use Envoy visitor management system for visitors sign in and out, badge access, recording incoming packages and distributing deliveries.
- Serve as an Envoy Global Admin maintaining packages logs and ensuring accurate handoff.
- Assist the Workplace experience manager with office and administrative operations.
- Handle workplace and facilities requests by managing tickets in Jira (Office Management System).
- Manage Sonos sound system across office spaces.
- Any other administrative tasks assign by manager.
Supply Clerk
US Embassy Funded Project
03.2017 - 08.2021
- Managed inventory control processes to ensure accurate supply levels and timely replenishment.
- Coordinated logistics for shipments, ensuring compliance with embassy regulations and procedures.
- Implemented tracking systems for supplies, enhancing visibility and reducing misplacement incidents.
- Trained new staff on supply management protocols and best practices to improve operational efficiency.
- Review purchase order and invoices.
- Provided customer service to internal departments.
Senior Procurement and Project Assistant
World Bank Funded Project (KMDP)
01.2018 - 12.2020
- Maintain procurement tracking sheets.
- Prepared RFQs, IFBs, REOIs, and RFPs.
- Maintain organized filing system.
- coordinated with HR and project team.
- Participate in bid openings and bid evaluations.
Senior Gender Officer
Afghanistan Independent Human Right Commission
07.2015 - 12.2016
- Led investigations into human rights violations, ensuring thorough documentation and compliance with legal standards.
- Developed and implemented training programs on human rights practices for staff and stakeholders.
- Collaborated with governmental and non-governmental organizations to promote awareness of human rights issues.
- Analyzed data and reports to identify trends in human rights abuses, providing actionable recommendations for policy improvements.
Record and Information Management Consultant
World Bank Group
02.2015 - 07.2015
- In consultation with TTLs and staff identified documents (i) should be sent to archives; and (ii) filed in WBDocs.
- For the records to be sent to archives, prepared boxes accordance with archives guidelines and arange for dispatch.
- For the records deemed temporary in retention schedules, ensure that they are disposed appropriately.
- For the records with long term retention in country office, ensured that they are stored in off-site stores (Wherever applicable) as per guidelines and reviewed periodically.
- For WBDocs filling scanned the paper copies and filed in accordance with projects codes.
- Responded to requests involving file searches and liaise with Bank units and service departments to gather material requested by staff.
Education
MBA - Management And Leadership
Kardan University
Afghanistan 08-2021
Bachelor of Arts - Finance And Banking
Kabul University
Afghanistan 01-2014
Skills
- Front Desk and Reception Operation
- Administrative and Office Support
- Visitor and Package management
- Jira ticket management
- Envoy Visitor management system
- Hibob HR system
- Sonos Office Audio system
- Workplace and facilities support
- Conference rooms booking
- Record and file management
- Customer Service and Professional Communication
- Reporting and data entry
- Microsoft Office
- Google Workplace
- Canvas
Timeline
Receptionist Administrator
Canon Business Process Services
04.2025 - Current
Senior Procurement and Project Assistant
World Bank Funded Project (KMDP)
01.2018 - 12.2020
Supply Clerk
US Embassy Funded Project
03.2017 - 08.2021
Senior Gender Officer
Afghanistan Independent Human Right Commission
07.2015 - 12.2016
Record and Information Management Consultant
World Bank Group
02.2015 - 07.2015
MBA - Management And Leadership
Kardan University
Bachelor of Arts - Finance And Banking
Kabul University