Khasim Mcfarlane
West Covina
Summary
Results-driven Customer Service Sales Agent with background in retail and call center environments. Possess strong skills in conflict resolution, upselling, and customer relationship management. Demonstrated ability to handle high volume of customer inquiries while maintaining superior customer satisfaction rates. Proven track record in effective communication, problem-solving, and multitasking.
Overview
6
6
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer Service Sales Agent
Delta Airlines
Atlanta
03.2020 - 02.2023
- Assisted customers with flight bookings and itinerary changes.
- Resolved customer inquiries and complaints efficiently and effectively.
- Provided accurate information about Delta Airlines' services and policies.
Security Officer
Delta Global Services, DGS
Atlanta
03.2018 - 03.2020
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols of assigned areas to detect suspicious activities.
- Responded promptly to incidents and emergencies following established protocols.
- Provided detailed reports on security breaches or violations for management review.
- Collaborated with law enforcement during investigations and security assessments.
- Assisted in enforcing company policies and regulations among employees and visitors.
Security Officer
Marriott
Atlanta
01.2017 - 01.2019
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols of assigned areas to detect suspicious activities.
- Assisted in enforcing company policies and regulations among employees and visitors.
Education
Diamond Bar High School
Diamond Bar, CASome College (No Degree) - Criminal Science
Mount San Antonio College
Walnut, CASkills
- Flight booking
- Customer relationship management
- Conflict resolution
- Service policy adherence
- Interpersonal communication
- Safety protocols
- Incident response
- Detail orientation
Timeline
Customer Service Sales Agent
Delta Airlines
03.2020 - 02.2023
Security Officer
Delta Global Services, DGS
03.2018 - 03.2020
Security Officer
Marriott
01.2017 - 01.2019
Diamond Bar High School
Some College (No Degree) - Criminal Science
Mount San Antonio College