KHARMAN JIZNI
Hamilton,Canada
Summary
Adept at fostering positive customer relationships, my tenure at McDonald's showcased my exceptional customer service and problem-solving abilities. With a proven track record in fast-paced environments, I bring strong teamwork and interpersonal skills, ensuring reliability and attention to detail in every task. My experience spans various roles, highlighting adaptability and a commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Crossing Guard
CITY OF HAMILTON, Public Works
10.2025 - Current
- Monitored traffic flow to ensure safe passage for students and pedestrians at designated crosswalks.
- Assisted children and parents with safe street crossing during peak school hours.
- Educated community members on pedestrian safety protocols and traffic regulations.
- Collaborated with local law enforcement to address safety concerns near schools.
Customer Service Cashier
McDonald's
08.2022 - 03.2023
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
Security Officer
Novada Mall
02.2017 - 12.2021
- Responded promptly to alarms, incidents, and emergencies, ensuring swift resolution.
- Collaborated with law enforcement during investigations and incident reporting.
- Developed and implemented security plans to enhance overall safety measures.
Team Leader
Festival Café
08.2015 - 01.2017
- Trained new staff on cash handling procedures and customer service protocols.
- Resolved customer inquiries and issues promptly to ensure satisfaction and loyalty.
- Balanced cash drawer daily, ensuring accuracy in financial reporting and compliance.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Manager's Assistant
Polat Motel
09.2012 - 03.2015
- Assisted in project planning by compiling relevant data and preparing reports for senior management review.
- Implemented office policies that improved workflow processes and team collaboration.
- Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
- Optimized internal processes for better efficiency, implementing new software solutions where necessary.
Day Care Teacher
Fingerprints Children Center
02.2013 - 12.2014
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
Education
Degree - Psychology
Salahadin University
High School Diploma -
Kakayi Mixed Highschool
04-2012
Diploma - Business in General Candidate Candidate
Mohawk College
04.2026
High School Diploma - undefined
St. Charles
Hamilton06.2024
Skills
- Teamwork Skills
- Interpersonal Skills
- Problem Solving
- Customer Service Skills
- Communication
- Time management
- Adaptability and flexibility
- Customer service
- Reliability and punctuality
- Attention to detail
LANGUAGES
Kurdish - Native
Native or Bilingual
Arabic - Conversational
Limited Working
English - Advanced
Professional Working
Turkish
Professional Working
Certification
- G Driver License
- Job Readiness Training Course
Timeline
School Crossing Guard
CITY OF HAMILTON, Public Works
10.2025 - Current
Customer Service Cashier
McDonald's
08.2022 - 03.2023
Security Officer
Novada Mall
02.2017 - 12.2021
Team Leader
Festival Café
08.2015 - 01.2017
Day Care Teacher
Fingerprints Children Center
02.2013 - 12.2014
Manager's Assistant
Polat Motel
09.2012 - 03.2015
High School Diploma - undefined
St. Charles
Degree - Psychology
Salahadin University
High School Diploma -
Kakayi Mixed Highschool
Diploma - Business in General Candidate Candidate
Mohawk College
PERSONAL INFORMATION
Gender: Female