Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
PERSONAL INFORMATION
Generic

KHARMAN JIZNI

Hamilton,Canada

Summary

Adept at fostering positive customer relationships, my tenure at McDonald's showcased my exceptional customer service and problem-solving abilities. With a proven track record in fast-paced environments, I bring strong teamwork and interpersonal skills, ensuring reliability and attention to detail in every task. My experience spans various roles, highlighting adaptability and a commitment to excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

School Crossing Guard

CITY OF HAMILTON, Public Works
10.2025 - Current
  • Monitored traffic flow to ensure safe passage for students and pedestrians at designated crosswalks.
  • Assisted children and parents with safe street crossing during peak school hours.
  • Educated community members on pedestrian safety protocols and traffic regulations.
  • Collaborated with local law enforcement to address safety concerns near schools.

Customer Service Cashier

McDonald's
08.2022 - 03.2023
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Performed store opening and closing duties as required
  • Built positive relationships with customers by providing friendly and helpful service

Security Officer

Novada Mall
02.2017 - 12.2021
  • Responded promptly to alarms, incidents, and emergencies, ensuring swift resolution.
  • Collaborated with law enforcement during investigations and incident reporting.
  • Developed and implemented security plans to enhance overall safety measures.

Team Leader

Festival Café
08.2015 - 01.2017
  • Trained new staff on cash handling procedures and customer service protocols.
  • Resolved customer inquiries and issues promptly to ensure satisfaction and loyalty.
  • Balanced cash drawer daily, ensuring accuracy in financial reporting and compliance.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Manager's Assistant

Polat Motel
09.2012 - 03.2015
  • Assisted in project planning by compiling relevant data and preparing reports for senior management review.
  • Implemented office policies that improved workflow processes and team collaboration.
  • Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
  • Optimized internal processes for better efficiency, implementing new software solutions where necessary.

Day Care Teacher

Fingerprints Children Center
02.2013 - 12.2014
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
  • Enhanced children''s emotional development through empathetic communication and active listening techniques.

Education

Degree - Psychology

Salahadin University

High School Diploma -

Kakayi Mixed Highschool
04-2012

Diploma - Business in General Candidate Candidate

Mohawk College
04.2026

High School Diploma - undefined

St. Charles
Hamilton
06.2024

Skills

  • Teamwork Skills
  • Interpersonal Skills
  • Problem Solving
  • Customer Service Skills
  • Communication
  • Time management
  • Adaptability and flexibility
  • Customer service
  • Reliability and punctuality
  • Attention to detail

LANGUAGES

Kurdish - Native
Native or Bilingual
Arabic - Conversational
Limited Working
English - Advanced
Professional Working
Turkish
Professional Working

Certification

  • G Driver License
  • Job Readiness Training Course

Timeline

School Crossing Guard

CITY OF HAMILTON, Public Works
10.2025 - Current

Customer Service Cashier

McDonald's
08.2022 - 03.2023

Security Officer

Novada Mall
02.2017 - 12.2021

Team Leader

Festival Café
08.2015 - 01.2017

Day Care Teacher

Fingerprints Children Center
02.2013 - 12.2014

Manager's Assistant

Polat Motel
09.2012 - 03.2015

High School Diploma - undefined

St. Charles

Degree - Psychology

Salahadin University

High School Diploma -

Kakayi Mixed Highschool

Diploma - Business in General Candidate Candidate

Mohawk College

PERSONAL INFORMATION

Gender: Female
KHARMAN JIZNI