Kharla Sio
Winnipeg,MB
Summary
Detail-oriented professional with a diverse background in sales, caregiving, and warehouse operations. Skilled in training staff, ensuring safety compliance, and optimizing workflow. Proven ability to enhance client satisfaction using customer service skills and company resources.
Overview
9
9
years of professional experience
Work History
Personal Caregiver (Casual)
JTRC Care Services
Winnipeg, Manitoba
07.2021 - Current
- Delivered companionship and emotional support to elder clients, enhancing their overall well-being.
- Coordinated medication reminders and health monitoring for clients and their families.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation, and safe mobility.
- Facilitated engagement in recreational activities, promoting mental stimulation and social interaction.
- Established strong, trusting relationships with clients and families, fostering a supportive environment.
Warehouse Coordinator
Marshalls
Winnipeg, Manitoba
06.2020 - Current
- Coordinated daily warehouse operations to optimize workflow and improve efficiency.
- Led and oversaw backroom operations that fulfilled the door-to-floor business model.
- Trained new staff on operational procedures and proper usage of material handling equipment.
- Restocked shelves, racks, and bins with merchandise and updated signage to highlight promotions.
- Fulfilled cash office procedures, cashed checks, money orders, and deposit slips.
- Managed cash register operations and processed customer transactions efficiently.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
Front of House Associate
COBS Bread
Winnipegosis, Manitoba
08.2019 - 08.2020
- Educated customers on sales, promotions, and policies to influence purchasing decisions.
- Operated the POS system, collected payments, and provided accurate change.
- Coordinated with management to optimize inventory restocking processes.
- Delivered exceptional customer service to enhance satisfaction and build loyalty.
- Ensured compliance with health department regulations regarding sanitation practices within the store.
- Operated ovens and mixers to fulfill bakery demand.
Hostess/Line Worker
Mongo's Grill
Winnipeg, Manitoba
09.2017 - 10.2019
- Provided exceptional customer service, enhancing guest satisfaction from arrival to departure.
- Coordinated with cooks and servers to facilitate efficient dining experience.
- Managed phone inquiries, scheduled reservations, and fulfilled delivery orders to streamline operations.
- Assisted in training new staff on hostess and line responsibilities.
- Assisted in preparing the restaurant for opening and closing shifts.
- Handled POS transactions and reconciled daily transactions accurately.
Education
Integrated Program BEd/BA - Education And Psychology
University of Winnipeg
Winnipeg, MB03-2026
Skills
- Safety and Compliance
- Documentation and Reporting
- Task Delegation
- Training and Development
- Customer Service
- Effective Communication
- Conflict Resolution
- Fraud Prevention Awareness
References
Kerry Loewen (Store Manager, Marshalls)
- (204) 995-3566
Mariah Palag (Keyholder/MOD, Marshalls)
- (431) 997-1835
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Personal Caregiver (Casual)
JTRC Care Services
07.2021 - Current
Warehouse Coordinator
Marshalls
06.2020 - Current
Front of House Associate
COBS Bread
08.2019 - 08.2020
Hostess/Line Worker
Mongo's Grill
09.2017 - 10.2019
Integrated Program BEd/BA - Education And Psychology
University of Winnipeg