Khareen Francis Proverbs
Troutman,NC
Summary
Highly skilled and motivated Software Engineer with 4 years of experience in building responsive and scalable web applications. Proficient in React, Tailwind, and SQL databases with hands-on experience utilizing web services. Experienced in building and consuming REST APIs and integrating third-party APIs to deliver customized and seamless user experiences. Passionate about staying current with the latest technologies and trends in the industry. Possess excellent communication and collaboration skills with the ability to work independently and in a team-oriented environment. Dedicated to delivering high-quality projects on time and exceeding expectations.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Software Engineer I
Charter Communications (Contractor)
5 2023 - Current
- Leveraged Kore.ai's conversational AI platform and Nuance framework to design and develop cutting-edge interactive voice response (IVR) systems for Spectrum
- Integrated Nuance's speech recognition and natural language understanding (NLU) technologies within IVR systems enabling more natural and effective caller interactions
- Created, managed, and continually refined script and dialog flows within IVR menus to ensure streamlined call routing and exceptional user experiences
- Translated and adapted Jenkins pipeline configurations to GitLab CI/CD ensuring seamless integration with GitLab platform
- Implemented GitLab's YAML-based .gitlab-ci.yml to define and automate the entire CI/CD process including building, testing, and deploying code
- Managed environment variables and configurations in .gitlab-ci.yml to accommodate diverse project requirements.
Software Developer
Taylor'D Technologies
07.2019 - 10.2023
- Collaborated with senior software developers to design and implement new features and enhancements to existing software applications
- Collaborated with team members to identify and implement new software development techniques and best practices to improve efficiency and code quality
- Conducted thorough testing of software applications to ensure they are functioning correctly and meeting the required specifications
- Participated in code reviews to ensure adherence to coding standards and identify areas for improvement
- Provided technical support and troubleshooting for software applications to ensure optimal performance and user satisfaction.
Intern Web Developer
Yick Solutions Inc
01.2022 - 06.2022
- Researched and implemented best practices in web development to optimize website performance and user experience
- Conducted regular code reviews to ensure the quality and efficiency of the web-based solutions developed by the team
- Collaborated with other interns to troubleshoot and resolve web development issues
- Assisted in the development and implementation of web-based solutions by providing creative ideas and innovative approaches.
Technical Support Tier 2 Level 1
SONIFI Solutions Inc
01.2022 - 03.2022
- Provided in-depth and professional technical support for SONIFI's hospitality system
- Assisted customers with various network hardware and software issues related to the SONIFI system
- Properly documented in-depth troubleshooting steps and resolutions in tickets
- Escalated unresolved problems to Tier 3 support in the most compelling circumstances and after a considerable amount of time was spent troubleshooting
- Provided exceptional customer service daily, including taking extra steps needed to ensure customer satisfaction
- Collaborated with colleagues to efficiently resolve complex issues in a timely manner
- Collaborated with Tier 1 support team to identify and solve complex technical issues, providing expertise and guidance as needed.
Operations Supervisor
JIDAJO Pro Services
03.2020 - 09.2021
- Implemented strategies to improve operational efficiency and reduce costs
- Developed and implemented training programs to improve team productivity
- Ensured compliance with all safety regulations and implemented strategies to improve workplace safety
- Developed and implemented processes to improve customer satisfaction and retention
- Supervised and scheduled security staff
- Prepared reports on security activities and incidents
- Managed and coordinated the training and development of security staff to ensure they have the necessary skills and knowledge to perform their duties effectively and professionally.
IT Technician
Technical Solutions and Repairs
09.2015 - 09.2020
- Installed and configured computer hardware, software, and peripherals
- Troubleshot hardware and software issues for end-users
- Provided technical support and assistance via phone, email, or in person
- Maintained and updated IT inventory and documentation
- Set up and managed user accounts and access permissions
- Performed regular system backups and data recovery tasks
- Installed and updated antivirus software and security patches
- Assisted in network maintenance, including cabling and router configurations
- Collaborated with IT team members on projects and initiatives
- Kept up-to-date with industry trends and emerging technologies.
Passenger Agent
Caribbean Aircraft Handling Co. Ltd
11.2016 - 01.2018
- Provided exceptional customer service to passengers by answering questions, addressing concerns, and assisting with their needs
- Assisted passengers with booking tickets, making reservations, and issuing boarding passes or tickets
- Helped passengers check in for their flights, trains, buses, or cruises
- Assisted passengers with checking in their luggage, ensuring that it is properly tagged and loaded onto the appropriate transportation vehicle
- Enforced security procedures and regulations to ensure the safety of passengers and the integrity of the transportation system
- Operated information desks to provide passengers with information about schedules, delays, gate changes, and other relevant details
- Assisted passengers in locating lost items and provided information on lost and found procedures
- Offered assistance to passengers with special needs, including those with disabilities, young children, or elderly passengers
- Handled passenger complaints, conflicts, or issues with professionalism and empathy
- Responded to emergency situations or incidents, following established protocols
- Collaborated with other personnel, including flight crews, ground staff, and security personnel, to ensure the smooth operation of transportation services.
Education
Master of Science Computer Information Systems - Web Application Development
Boston University Metropolitan College
Boston, MA 01.2024 - Current
Bachelor of Science - Software Engineering
The University of The West Indies: Cave Hill
Barbados 09.2017 - 07.2022
Skills
React
Locations
NC Troutman, USA
References
- Mechelle Gittens Ph.D MSc., Head of Department, Senior Lecturer in Computer Science, mechelle.gitens@cavehill.uwi.edu
- Andrew Maloney Esq., Attorney, amaloney@mlgnyc.com
- Theo Taylor, Owner, theo@taylordbytheo.com
Gym, Table Tennis
In my free time, I enjoy staying active by going to the gym and playing table tennis.
Gym: I am passionate about fitness and enjoy various workouts, including weightlifting, cardio, and flexibility exercises. Regular gym sessions help me stay physically fit and mentally sharp, which in turn enhances my productivity and focus in my professional life.
Table Tennis: Playing table tennis is another hobby of mine. It’s a great way to stay active while also improving my hand-eye coordination, reflexes, and strategic thinking. Whether playing casually with friends or in a more competitive setting, table tennis provides a fun and engaging way to unwind and stay sharp.
Timeline
Master of Science Computer Information Systems - Web Application Development
Boston University Metropolitan College
01.2024 - Current
Intern Web Developer
Yick Solutions Inc
01.2022 - 06.2022
Technical Support Tier 2 Level 1
SONIFI Solutions Inc
01.2022 - 03.2022
Operations Supervisor
JIDAJO Pro Services
03.2020 - 09.2021
Software Developer
Taylor'D Technologies
07.2019 - 10.2023
Bachelor of Science - Software Engineering
The University of The West Indies: Cave Hill
09.2017 - 07.2022
Passenger Agent
Caribbean Aircraft Handling Co. Ltd
11.2016 - 01.2018
IT Technician
Technical Solutions and Repairs
09.2015 - 09.2020
Software Engineer I
Charter Communications (Contractor)
5 2023 - Current
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