KHANH VAN TA
Prince Albert,SK
Summary
- Skilled in sales and customer services with background in diverse sales environments. Possess strong communication, negotiation, as well as handling complaints. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Responsible, thinking positive, willing to learn the new things and ability to handle complaints.
Overview
22
22
years of professional experience
Work History
Senior Accounts Manager
Liberty Mutual
HO CHI MINH CITY, VIET NAM
10.2017 - 07.2024
- Coordinated with brokers/agencies to distribute the company's products, as well as cooperated with other internal departments to ensure the best services to partners and clients.
- Analyzed data to identify trends in revenue and expense variances from budget expectations.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Recruited, hired and trained new hires to optimize profitability.
- Engaged partners to provide information about featured products and recommend for better services.
Customer Service Supervisor
Liberty Mutual
HO CHI MINH CITY, VIET NAM
10.2010 - 09.2017
- Answered phone calls and responded to questions and concerns.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Maintained accurate records of customer interactions for future reference.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
Supermarket Assistant - Part-time Job
Coopmart
HO CHI MINH CITY, VIET NAM
07.2007 - 06.2008
- Performed daily opening and closing duties as assigned by management.
- Maintained a clean and orderly checkout area.
- Restocked shelves when necessary to ensure products were always available for purchase.
- Greeted customers, answered questions, and provided assistance with locating items.
- Bagged or packaged purchases and wrapped gifts.
Waitress in a Coffee Shop - Part-time Job
Huong Xua
HO CHI MINH CITY, VIET NAM
06.2006 - 01.2007
- Greeted customers and provided menus.
- Answered questions about menu items, ingredients, and pricing.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
Served in a Local Restaurant
Vietnamese food store
RACH GIA, KIEN GIANG, VIET NAM
02.2002 - 04.2004
- Managed multiple tasks cause it was just a small store
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Processed payments from customers using cash.
- Calculated charges, issued table checks, and collected payments from customers.
- Stocked server areas with supplies before, during and after shifts.
Education
Bachelor of Arts - Business Administration For Trades Management
University of Economics HCMC
HO CHI MINH CITY, VIET NAM08-2009
Skills
- Customer Service
- Multiple Priorities Management
- Team Collaboration
- B2B Sales
- B2C Sales
- Consultative Sales
- Deadline Management
Languages
English
Professional
Timeline
Senior Accounts Manager
Liberty Mutual
10.2017 - 07.2024
Customer Service Supervisor
Liberty Mutual
10.2010 - 09.2017
Supermarket Assistant - Part-time Job
Coopmart
07.2007 - 06.2008
Waitress in a Coffee Shop - Part-time Job
Huong Xua
06.2006 - 01.2007
Served in a Local Restaurant
Vietnamese food store
02.2002 - 04.2004
Bachelor of Arts - Business Administration For Trades Management
University of Economics HCMC
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