Khanh Tran
Mississauga,Canada
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sale Associate
T3 Design
09.2022 - Current
- Elevates sales by 15% through dynamic merchandise organization and presentation, directly impacting store appeal and customer purchase motivation
- Streamlines return processes, enhancing customer satisfaction by offering effective product alternatives and solutions, contributing to a 10% improvement in return-to-sales conversion rate
- Spearheads brand booths at CNE (2022) and OOAK (2023, 2024), driving brand visibility and sales; achieved a 20% increase in event-specific sales compared to previous years
- Mentors new associates, elevating team proficiency in selling techniques and product knowledge, which contributed to a 25% sales increase in newly launched products
- Excels in delivering exceptional customer service, consistently receiving positive feedback for clear, empathetic communication and understanding customer needs, leading to high customer satisfaction and loyalty
- Actively listens to customer feedback and concerns, resolving inquiries with patience and tact, and implementing feedback where possible to improve the shopping experience, further solidifying customer trust and loyalty
Internship for Business Department
Tan An Duong Investment Holding
05.2022 - 08.2022
- Analyzed market trends to support business strategy decisions, resulting in a 5% increase in customer acquisition during the internship period
- Contributed to project management, aiding in the launch of a new product line that achieved a 10% increase in market share
- Implemented customer development strategies, enhancing customer retention by 8% through focused relationship-building activities
- Participated in developing and deploying marketing and sales strategies for a new product, 'Pagi' paper, contributing to a 20% increase in sales for this product, proving the effectiveness of the strategy laid out
- Was responsible for analyzing product pricing charts and the distribution density of the company’s products across the Northern region of Vietnam, ensuring competitive positioning, and optimizing market penetration
Education
Bachelor of Art - Business and Financial Economic
York University
North York, Ontario10.2024
High School Diploma -
Applewood Height Secondary School
06.2020
CSC Candidate -
09.2025
CPA Candidate -
09.2025
Skills
- Rapidly assimilates new information
- Proficiency in banking procedures and technologies
- Clear and effective communication
- Customer service
- Analytical skills
- Interpreting financial information
- Problem-solving skills
- Cash handling
- Transaction processing
- Team collaboration
- Providing efficient solutions
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Sale Associate
T3 Design
09.2022 - Current
Internship for Business Department
Tan An Duong Investment Holding
05.2022 - 08.2022
High School Diploma -
Applewood Height Secondary School
CSC Candidate -
CPA Candidate -
Bachelor of Art - Business and Financial Economic
York University
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