Khang Ho

Dynamic and customer-focused professional with a varied background in hospitality and retail. Background includes serving as a Front Desk Employee at a restaurant, effectively managing guest interactions and fostering a welcoming atmosphere. In the capacity of Customer Support Specialist at an internet café, valuable problem-solving skills were gained through providing top-notch support and resolving technical issues. Experience as a Retail Assistant and Sales Associate at VinMart strengthened sales techniques and inventory management abilities, contributing to increased sales while maintaining high standards of customer service. Equipped with excellent communication skills and the ability to build strong relationships, dedicated to providing exceptional service and supporting team success.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Eager to dive deep into the profession and learn new serving methods, and strategies daily.
• Resolved product issue through consumer testing.
• Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

IELTS 7.0

Serving It Right

Food Safety / Food Handler