Khang Tran

• Promoted from Customer Service Representative to Shift Supervisor within 2 months based on outstanding performance
• Lead daily operations, ensuring smooth workflow and high-quality customer service
• Supervise and train team members on sales technique, safety procedures, and company standards
• Drive membership sales by effectively communicating value and upselling services
• Handling customer concerns and resolving issues professionally to maintain satisfaction
• Manages opening/closing procedures, cash handling, and site readiness

Sea Duty Responsibilities:

• Led operations as on deck supervisor, managing a critical division on board.
• Maintained life-saving equipment and ensured emergency readiness.
• Supervised boat crews during man-overboard rescue missions, ensuring effective response and recovery.
• Performed preventative maintenance on shipboard systems to include heavy duty machinery.
• Served as Helmsman, ensuring safe navigation.
  Conducted security watches to maintain ship safety.

Shore Duty Responsibilities:

• Supervised and assisted in ensuring the safely arrivals and departures of Aircraft Carriers at Naval Air Station North Island
• Directed junior sailors in maintaining operational standards
• Conducted inspections of all piers, gate, and access ramps across Naval Air Station North Island
• Managed small boat operations and ensured equipment readiness for operational missions.
• Led oil spill containment efforts, enhancing environmental protection and compliance.

• Captured and edited professional photos, ensuring client needs were met in fast-paced, high-volume environment
• Assisted customers in selecting photos, frames, and packages, tailoring options to individual preferences
• Consistently exceeded sales goals through upselling photo packages and add-ons
• Delivered high-quality customer service, enhancing guest engagement and satisfaction
• Processed customer payments, including cash and card transactions, with accuracy