Results-driven Store Leader bringing proven record of success in exceeding sales, service, and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced environments. Focused on continuous associate and business improvements.
Overview
3
3
years of professional experience
Work History
Sales Asscociate
Miniso
06.2024 - 09.2024
Prepared merchandise for sales floor by pricing or tagging.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Store Leader
TP Tea , Vivian’s Tea Shop
03.2022 - 07.2024
Assisted customers with product selection based on their individual needs.
Developed strategies to increase customer satisfaction and sales performance.
Maximized profits by controlling costs and managing budgets effectively.
Resolved customer service issues to ensure customer satisfaction.
Inspected deliveries to verify quality standards before stocking shelves.
Received store deliveries and transported items to correct facility locations.
Maintained clean and organized facility to prevent accidents, damages and lost items.
Food Preparer
Toro Toro Shushi Restaurant
01.2024 - 06.2024
Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
Followed food preparation and storage guidelines established by Health Department.
Facilitated smooth transitions between shifts by thoroughly reporting completed tasks and ongoing projects to incoming team members.
Cashier Team Lead
TP TEA
07.2022 - 06.2024
Answered phone calls to assist customers with questions and orders.
Built and maintained productive relationships with employees.
Taking orders and explain the drinks to match with customer’s favourite.
Bartender
TP TEA
03.2022 - 06.2024
Assisted in setting up the bar for service shift.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Neatly sliced and pitted fruit for garnishing drinks.
Performed opening and closing duties including restocking supplies.