Khandan Gilandoust
Newmarket,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Shareholder and Network Maneger
Alvand Sina Ekbatan CO
2007.10 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
Network Maneger
Mahyar Communication Service(Ekbatan E-Service)
2017.05 - 2022.09
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Planned implementation of network enhancements and upgrades.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
Network Administrator
All E-Service Offices In Hamedan Province
2017.05 - 2022.08
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
Network Manager
Fanavaran Mad Hegmatan CO
2010.06 - 2016.06
- Secured and connected private networks at multiple sites across interstate corporate WAN.
- Managed re-platforming activities to convert desktop application to web-based application.
- Identified departmental needs and made suggestions regarding technical direction.
- Directed acquisition, installation and testing of network hardware.
Education
Camputer Engineer - Camputer Engineer
Islamic Azad University Malayer Iran
Iran Malayer02.2009
Bachelor of Science - Engineering
Islamic Azad University Hamedan Iran
Hamedan-iran09.2003
Skills
- Network Engineering
Languages
Persian
English
Timeline
Network Maneger
Mahyar Communication Service(Ekbatan E-Service)
2017.05 - 2022.09
Network Administrator
All E-Service Offices In Hamedan Province
2017.05 - 2022.08
Network Manager
Fanavaran Mad Hegmatan CO
2010.06 - 2016.06
Shareholder and Network Maneger
Alvand Sina Ekbatan CO
2007.10 - Current
Camputer Engineer - Camputer Engineer
Islamic Azad University Malayer Iran
Bachelor of Science - Engineering
Islamic Azad University Hamedan Iran
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