Khamya Anderson-Henry
Toronto,ON
Summary
Experienced administrative professional with strong attention to detail and focus on customer satisfaction. Proven track record in reception, office management, and client services over a 6-year period. Skilled in managing front-desk operations, scheduling appointments, handling high-volume phone inquiries, and maintaining meticulous records. Proficient in Microsoft Office (Word, Excel, Outlook) with expertise in order entry, data management, and inventory tracking. Known for creating a welcoming and professional environment, resolving client concerns, and ensuring seamless daily operations. Adaptable and quick learner with exceptional multitasking abilities and excellent communication skills. Committed to delivering exceptional service in fast-paced settings.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Administrative Assistant/Receptionist
Fuzz Wax Bar
06.2022 - 11.2024
- Opening and closing the store according to schedule
- Greeting clients as a first point of contact and educating them on the services, memberships, and products we provide
- Selling and up-selling products and memberships
- Handle customer complaints
- Act as a replacement when the store manager is off-duty
- Complete daily office duties (i.e End of day reports)
- Handle weekly inventory count and orders
- Handle credit and debit transactions
- Keeping track of KPI's
- Booking appointments and assisting customers over the phone
- Bank deposits
- Email respondent
- Maintaining the cleanliness of the store
- Identifying actual and potential workplace hazards
- Inspecting the workplace regularly, as well as monthly reports regarding the safety of the workplace
- Making recommendations to the employer about health and safety solutions in the workplace
Independent Contractor
T1 Agency/Femme Fatale/Tigris Inc
06.2019 - 10.2022
- I act as a person to person advertiser for brands
- My job was generally to engage with people to attract them to the product/brand and be an informant
- Jobs varied, from google conferences to festivals, to street team advertising, increasing brand/product reach/engagement, retail selling, helping operate events, handing out giveaways, informing on brand/product, modeling, etc
Hostess/Takeout Server
Chula Taberna Mexicana
06.2021 - 06.2022
- Opening and closing the restaurant
- Greeting an average of 100 guests per day as a first point of contact and escorting them to their table
- Assisting in preparing tables ahead of service
- Managing floor plans
- Seating guests in a timely manner
- Answered phone calls, booked reservations for the customers as well as reservation confirmation calls
- Take orders over the phone and online (UberEats, SkipTheDishes, Doordash, OpenTable), packed takeout orders
- End of day reports and deposits
Seasonal Hostess/Office Administrator
Cabana Pool Bar
06.2020 - 09.2021
- Greeting an average of 700 guests per day at the front and escorting them to their tables
- Assisting in preparing tables ahead of service
- Managing floor plans
- Seating guests in a timely manner
- Answered phone calls, booked reservations for the customers as well as reservation confirmation calls
Administrative Assistant/Receptionist
Roadsport Chrysler Dodge Jeep & RAM
02.2021 - 06.2021
- Opening/closing the front desk
- Receive and greet customers as a first point of contact
- Multitasks a variety of administrative duties including; operate high volume phone calls, sort mail, fill out licensing forms, book customers accordingly, and handle patient inquiries via phone and email in a fast paced environment
- Monitor security and financial transactions, as well as process refunds
- End of day reports and deposits
Key Holder
Sally Beauty
09.2019 - 02.2021
- Opening and closing the store
- Managing till(midday and end of day count)
- Selling and up-selling products
- Reaching sales goals
- Inventory count/restock
- Processing transactions/refunds and damaged products
- Visual merchandising
- Building customer relationships
- Kept track of KPI's
- Maintaining cleanliness of the store
- Acting as a brand ambassador
- End of day reports and deposits
Administrative Assistant/Receptionist
Scarboro Mazda
02.2018 - 08.2019
- Opening/closing the front desk
- Receive and greet customers as a first point of contact
- Multitasks a variety of administrative duties including; operate high volume phone calls, sort mail, fill out licensing forms, book customers accordingly, and handle patient inquiries via phone and email in a fast paced environment
- Monitor security and financial transactions, as well as process refunds
- Assisted in posting journal entries and reports
- Organizing and filing invoices
- Upload digital files and data, organize and archive records and documents using an alphabetical and numerical system
- End of day reports and deposits
Education
Pre-Health Sciences -
George Brown College
Toronto, ON12.2024
Medical Aesthetics -
Anderson College of Health, Business and Technology
Toronto08.2022
Skills
- Cash handling
- POS systems
- Data entry
- Mindbody
- Zenoti
- Graphic media
- Bookkeeping
- Social media knowledge
- Reliability
- Quick learner
- Office administration
- Computer skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Telephone support
- Patience and composure
- Strong organization
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Smart serve
- First Aid & CPR/AED
Certificates
- Smart Serve
- First Aid and CPR/AED
Timeline
Administrative Assistant/Receptionist
Fuzz Wax Bar
06.2022 - 11.2024
Hostess/Takeout Server
Chula Taberna Mexicana
06.2021 - 06.2022
Administrative Assistant/Receptionist
Roadsport Chrysler Dodge Jeep & RAM
02.2021 - 06.2021
Seasonal Hostess/Office Administrator
Cabana Pool Bar
06.2020 - 09.2021
Key Holder
Sally Beauty
09.2019 - 02.2021
Independent Contractor
T1 Agency/Femme Fatale/Tigris Inc
06.2019 - 10.2022
Administrative Assistant/Receptionist
Scarboro Mazda
02.2018 - 08.2019
- Smart serve
- First Aid & CPR/AED
Pre-Health Sciences -
George Brown College
Medical Aesthetics -
Anderson College of Health, Business and Technology
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