Khaman Botan
Sales Development Representative
Calgary
Summary
I am a top-performing Sales Development Representative (SDR) with a proven track record of consistently exceeding sales targets and quotas. Known for my adaptability and perseverance, I thrive in dynamic environments, quickly adjusting strategies to stay ahead. My dedication to continuous improvement sets me apart, making me a results-driven and effective contributor to any sales team.
Overview
8
8
years of professional experience
Work History
Supplier Account Manager
Avetta
03.2024 - Current
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Development Representative
Cognota
06.2023 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Utilized Outreach to manage sensitive client information and update existing and new client profiles.
- Won new business by articulating full value of company's capabilities to prospects.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Development Representative
Cost Certified
05.2022 - 06.2023
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Networked among local business and community organizations to develop leads and generate business.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Technical Specialist
Apple
10.2019 - 10.2022
- Provide technical guidance and support to customers and team members
- Identify and pursue new sales opportunities
- Prepare and deliver presentations and demonstrations
- Negotiate and close deals
- Maintain relationships with customers and partners
- Stay informed about the competitive landscape and industry trends that may impact sales opportunities
- Contribute to the development and execution of sales strategies and plans
- Achieve sales targets and metrics as established by the organization
Business Development Representative
Telus Business
09.2017 - 09.2019
- Identify and target potential new customers and clients, using a variety of methods such as cold-calling, networking, and lead generation
- Build and maintain relationships with existing customers, providing ongoing support and account management to ensure customer satisfaction and loyalty
- Gather and analyze data on market trends and competitive offerings to develop and execute sales strategies and plans that consistently exceed KPI's
- Negotiate contracts and close deals effectively, using strong communication and negotiation skills
- Collaborate with cross-functional teams, including product development, marketing, and support, to ensure a seamless sales process and customer experience
- Stay up-to-date with industry developments and new products and services, and use this knowledge to inform sales strategies and discussions with customers
- Demonstrate a proactive, strategic approach to sales, with the ability to think on your feet and adapt quickly to changing market conditions
- Consistently exceed KPI's, such as sales targets and customer acquisition goals, through strong performance and a results-driven mindset.
Technical Support Representative
ADT
02.2016 - 08.2017
- Provide assistance to customers over the phone, email, or through a chat system
- Troubleshoot technical problems and find solutions to resolve them
- Maintain records of customer interactions and transactions
- Identify and escalate more complex issues to higher level technical support staff
- Provide feedback to management on common problems or trends in customer inquiries
- Keep up-to-date with new products and technologies in order to better assist customers
- Provide basic training to customers on how to use new products or features
- Demonstrate strong problem-solving skills
- Have good communication skills
- Have a expert understanding of computer hardware, software, and networking concepts
- Work well under pressure and handle difficult or angry customers with professionalism and empathy
Education
Bachelor of Arts - Business Management
Mount Royal University
Calgary, AB 09.2016 - 2020.06
Skills
Analytical skills
Enterprise software implementation
Technical issues analysis
Consultative sales techniques
Cold Calling
Software-As-A-Service
Data Analytics
Lead Generation
Product Marketing
Deal Closure
Video prospecting
Customized Outreach
Relationship-Building
Objection Handling
Coachability
Adaptability
On Target Quotas
Timeline
Supplier Account Manager
Avetta
03.2024 - Current
Sales Development Representative
Cognota
06.2023 - Current
Sales Development Representative
Cost Certified
05.2022 - 06.2023
Technical Specialist
Apple
10.2019 - 10.2022
Business Development Representative
Telus Business
09.2017 - 09.2019
Bachelor of Arts - Business Management
Mount Royal University
09.2016 - 2020.06
Technical Support Representative
ADT
02.2016 - 08.2017
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