KHALIMAT MAYELE
Summary
Dependable Medical Office Assistant serving diverse needs of patients through active communication and responsive engagement with healthcare service providers. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
City Sports and Physiotherapy
08.2023 - 08.2024
- Used Jane App to manage the schedules and calendars of the Physiotherapists and RMT's
- Received, recorded and filed medical payments by check, cash, and credit card.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Processed medical insurance claims and payments.
- Clean, sanitize, and prepare examination rooms after each patient
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Linen Room Attendant
K-bro Linen Systems
03.2022 - 08.2023
- Keep account of all doctors labcoats /maintenance workers uniforms
- Daily soil tracking and shipping for cleaning
- Process new uniform orders
- Reduced lost or damaged linens by implementing an effective tracking system for items sent to the laundry facility.
- Improved linen quality by conducting thorough inspections and reporting any damages or stains to management.
- Report weekly to CSM (customer service manager)
- Answering incoming calls and inquiries on linen orders
- Assisted in training new Linen Room Attendants, sharing best practices and tips for success in the role.
- Examined dried clothes to identify stains, tears and issues.
- Maintained inventory levels by regularly restocking linen storage areas and ensuring supplies were readily available for staff use.
Quality Assurance Analyst
Reef Technology
05.2021 - 09.2021
- Review menus for proper item organization
- Use of Excel spreadsheets and, Spellcheck, photo assurance checks
- Managed multiple priorities effectively, meeting tight deadlines while maintaining high-quality work standards.
- Report to supervisor with daily activities
- File management
- Call centre
- Interview potential candidates for positions within the company
- Maintained high levels of accuracy in data input, ensuring the smooth running of item processing operations.
- Conducted research and prepared reports on various topics related to the company's operations and industry trends
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
Receptionist/Administrative Assistant
DumondeS Services Management
02.2020 - 01.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Write and distribute email, letters, faxes and forms
- Develop and maintain a filing system
- Handled cash transactions and maintained sales and payments records accurately.
- Managed move schedules for optimal efficiency, resulting in consistently meeting or exceeding deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with planning office events and meetings for smooth execution.
Education
Associates Certificate - Medical Office Assistant
British Columbia Institute of Technology
Burnaby, BC12.2024
High School Diploma -
Windermere Community Secondary School
Vancouver, BC06.2021
Skills
- Patient Confidentiality
- Outbound Calling
- Appointment Scheduling
- Medical Transcription
- Patient Care Coordination
- Medical Terminology
- Filing and Recordkeeping
- Proficient in MIcrosoft Suite
- Claims Processing
- Quality Assurance
- Patient Flow Management
- Medical Instrument Sterilization
Youth Coordinator for Egbe Omo Yoruba of British Columbia
- Responsible for developing programs and strategies to address the identified needs of the youth group
- Facilitates the design and implementation of the youth team projects.
- Monitors program activities; reviews, prepares and submits program reports; to
any funding agencies supporting this program - Plan monthly activities/seminars for the youth members.
Timeline
Patient Care Coordinator
City Sports and Physiotherapy
08.2023 - 08.2024
Linen Room Attendant
K-bro Linen Systems
03.2022 - 08.2023
Quality Assurance Analyst
Reef Technology
05.2021 - 09.2021
Receptionist/Administrative Assistant
DumondeS Services Management
02.2020 - 01.2021
Associates Certificate - Medical Office Assistant
British Columbia Institute of Technology
High School Diploma -
Windermere Community Secondary School
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