Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Khalil Hajar

Edmonton,AB

Summary

Dynamic customer service professional with a proven track record at Hajars Halal Meats, professional at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently exceed performance metrics while training new hires, ensuring exceptional service delivery and fostering a positive customer experience.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Hajars Halal Meats
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Responded to customer requests for products, services, and company information.

Building Manager

Hajars Management
Edmonton, AB
01.2010 - Current
  • Inspected grounds and facilities to identify necessary repairs.
  • Conducted regular property inspections to identify potential issues and address them proactively.
  • Managed operations, maintenance and improvement of properties.
  • Collected rent, deposits and payments from tenants.

Customer Assistance Representative

Toronto Dominion Bank
Edmonton, AB
08.2020 - 01.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Exceeded performance metrics consistently, demonstrating dedication to delivering exceptional service.
  • Trained new hires in company policies and best practices, contributing to the development of a skilled workforce.
  • Established rapport with customers through active listening and thoughtful questioning, earning their trust and confidence in our services.

Education

Diploma - Finance & Management

Northern Alberta Institute of Technology
Edmonton
05.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Native or Bilingual

Timeline

Customer Assistance Representative

Toronto Dominion Bank
08.2020 - 01.2021

Building Manager

Hajars Management
01.2010 - Current

Customer Service Representative

Hajars Halal Meats

Diploma - Finance & Management

Northern Alberta Institute of Technology
Khalil Hajar