KHALIL ELKARIB

• Sales Team Leadership:
• Actively managed a team of 24 sales associates, driving them to achieve challenging sales targets while maintaining high morale.
• Increased Sales by a daily average of 17% within my first month with Calvin Klein.
• Implemented innovative sales techniques and customer service training programs, resulting in a 20% increase in customer satisfaction and repeat business.
  Recruiting & Onboarding:
• Successfully recruited 12 full-time and part-time employees using a comprehensive pipeline process, which included in-depth interviews, strategic cold calls, and effective time management.
  Interim Store Management:
• Assumed full responsibilities of the store manager during the vacancy, ensuring smooth operations and continuity.
  Analyzed existing systems and processes to identify areas of improvement enhancing store efficiency.
• Inventory Management: Developed and implemented an efficient system for tracking inventory and ordering supplies as needed, ensuring optimal stock levels.
  Attendance and Payroll Oversight:
• Monitored employee attendance records, timekeeping, and payroll information to maintain accurate and timely records.

• Assisted Canadian Armed Forces using Government services to clarify benefits in the Canadian Armed Forces Relocation Directive.
• Provided up-to-date communication with members and internal stakeholders according to job standards.
• Booked accommodation ranging from Lodgings, Flights, Rental vehicles, and other forms of transportation in accordance with the members' needs for their relocation.
• Maintained accurate records of all customer interactions, processed customer accounts and file documents.
• Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
• Processed a variety of claims in accordance with company guidelines and regular procedures.

• Managed 8 Customer Service Representatives. (Scheduling, Weekly email updates, Corporate communication)
• Executed comprehensive marketing research to analyze the retail industry trends and uncover strategic opportunities for market penetration and growth.
• Facilitated robust communication and collaboration among operations, marketing, and sales teams to align efforts and drive the achievement of corporate objectives.
• Conducted outreach activities, such as cold calling, emailing and attending networking events.
• Developed and implemented successful social media campaigns using Hootsuite as the primary platform to support company objectives.
• Prepared detailed proposals outlining product features, pricing plans and value propositions.
• Created Purchase Orders through JDE software to work with suppliers.

• Maintained communication with internal and external stakeholders as the main point of contact for the Customer Service Rep team.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Achieved sales quota consistently month over month.
  Communicated effectively with customers over many communication forms: Phone, Chat, and Emails.
• Worked effectively in a team to motivate the lead generation process.
• Verified purchase orders, invoices and packing slips for correctness.
• Developed strong customer relationships to encourage repeat business.

Dean’s Honors List, GPA: 3.74 / 4.0

• Dean's List Honoree
• [Industry Marketing Plan Competition] Recipient
• Minor in Commuincations