Khalil Aderinto
Winnipeg,Canada
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Infrastructure Systems Analyst
Online Business Systems
09.2023 - Current
- Remote Support: Provide daily remote support for clients, resolving hardware, software, and network/security issues, adhering to SLA standards using LogMeIn Rescue Console and Freshdesk ticketing system.
- Infrastructure Maintenance: Conduct daily server room checks, verify Windows Server Backups, and manage domain whitelisting via Azure Active Directory.
- Client Management: Handle client onboarding/offboarding, including laptop deployments, archiving, and user permissions via Azure Active Directory.
- Collaboration & Development: Create SharePoint sites, manage permissions using Azure DevOps, and update Power BI workspaces based on client requests.
- Security & Compliance: Resolve incidents and alerts from the Microsoft 365 Defender admin center, install FortiClient VPN, and oversee Salesforce environment tasks including license management, client updates, and password resets.
- Onsite Support: Schedule and conduct onsite visits to assist with client projects and troubleshoot technical issues.
Operational Specialist
SkipTheDishes Restaurant Services
03.2020 - 01.2024
- Managed daily operations that connects consumers and restaurants in delivery places around the world.
- Coordinated with restaurants, drivers, and customers to ensure quality service.
- Analyzed data and reports to identify areas of improvement and optimization.
- Implemented new processes and policies to enhance efficiency and customer satisfaction.
- Trained and supervised new operational staff members.
Education
Diploma of Education, Network and System Administration/Administrator -
Red River College Polytechnic
05.2023
Skills
- Ticketing Systems
- Client Relationship Management
- ITIL Knowledge
- Incident Management
- Troubleshooting
- Team Collaboration and Leadership
- Organizational Development
- Analytical Thinking
- Documentation And Reporting
- TCP/IP
- Windows/Mac systems
- Microsoft Certification
Certification
- Microsoft 365 Certified: Fundamentals, Microsoft, 03/2024, 03/2025, F195C59347E47EBE
- Microsoft Certified: Azure Administrator Associate, Microsoft, 03/2024, 03/2025, 729B8099EA9482D5
- Microsoft 365 Certified: Teams Administrator Associate, Microsoft, 04/2024, 04/2025, B531B0E23DB88ADC
Languages
English
Native or Bilingual
Timeline
Infrastructure Systems Analyst
Online Business Systems
09.2023 - Current
Operational Specialist
SkipTheDishes Restaurant Services
03.2020 - 01.2024
Diploma of Education, Network and System Administration/Administrator -
Red River College Polytechnic
- Microsoft 365 Certified: Fundamentals, Microsoft, 03/2024, 03/2025, F195C59347E47EBE
- Microsoft Certified: Azure Administrator Associate, Microsoft, 03/2024, 03/2025, 729B8099EA9482D5
- Microsoft 365 Certified: Teams Administrator Associate, Microsoft, 04/2024, 04/2025, B531B0E23DB88ADC
Similar Profiles
Jay Albert MedenillaJay Albert Medenilla
Project Manager / Business Analyst at Online Business SystemsProject Manager / Business Analyst at Online Business Systems
Bennat JoseBennat Jose
Consultant - Intermediate Systems Analyst at Online Business SystemsConsultant - Intermediate Systems Analyst at Online Business Systems
Jeremy IbaranJeremy Ibaran
Owner & Operator at Amazon Online Arbitrage BusinessOwner & Operator at Amazon Online Arbitrage Business