Khalifa Khalifa
Calgary
Summary
Dedicated customer support professional with a background in sales and medical training. Skilled in delivering exceptional customer experiences, fostering trust, and resolving issues efficiently. Adept at managing multiple tasks in fast-paced environments while maintaining empathy and attention to detail. Passionate about improving processes and building strong relationships to achieve team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
[Previous Employer Name]
- - Exceeded monthly sales targets by15% through relationship-building and proactive customer engagement
- - Presented product demos, identifying customer pain points and offering tailored solutions
- - Maintained detailed CRM records, tracking leads and managing follow-ups effectively
- - Collaborated with the marketing team to refine messaging based on customer feedback
Customer Support, Sales Associate
RC Electronics Malta
01.2023 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales in company website
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked to maintain product availability in the store .
Customer Support
Libyana Mobile Phone Company
01.2021 - 01.2022
- - Delivered exceptional customer support via live chat, phone, and email, ensuring95%+ customer satisfaction
- - Collaborated with cross-functional teams to provide customer feedback for process improvement
- - Conducted live demos and onboarding for new clients, building long-term relationships
- - Resolved technical issues promptly, improving workflow efficiency by20%
- - Recognized for empathetic communication and ability to simplify complex concepts for customers
Education
Doctor of Medicine (MD) -
[University Name]
Skills
- - Customer relationship management (CRM)
- - Live chat, email, and phone support
- - Technical troubleshooting and onboarding
- - Sales and product demonstrations
- - Adaptability and resilience
- - Strong communication and problem-solving
- Customer relationship management (CRM)
- Data entry
- Live chat support
- Sales support
- Technical troubleshooting
Certification
- - [Relevant Certification, e.g., “Customer Relationship Management Certificate,” “SaaS Training,” etc.]
- - [Optional: Any relevant tech/software training]
Languages
- English (fluent)
Professional Working
Arabic
Native or Bilingual
Timeline
Customer Support, Sales Associate
RC Electronics Malta
01.2023 - Current
Customer Support
Libyana Mobile Phone Company
01.2021 - 01.2022
Sales Representative
[Previous Employer Name]
- - [Relevant Certification, e.g., “Customer Relationship Management Certificate,” “SaaS Training,” etc.]
- - [Optional: Any relevant tech/software training]
Doctor of Medicine (MD) -
[University Name]
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