Khalid Mirza
Toronto,ON
Summary
Professional Service delivery Manager with over 5 Years of Experience in Retail industry supervising and managing a team of 20 Staff Members , Ensuring a smooth Work Order flow and highly eager to learn and develop new Skills
Overview
7
7
years of professional experience
Work History
Service Delivery Manager
Evetech Pty Ltd
06.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Managed and operated E-Commerce (Takealot) Seller Account solely.
- Worked with central management to identify, plan, align, and address training needs.
Accounts and Sales Executive
International Seafoods
01.2018 - 05.2020
- Developed accounts while establishing and maintaining long-term relationships with customers.
- Generated prospective customers for new business sales.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased sales volume and expanded product line to new retailers, restaurants and food chains.
- Managed the debtors account levels and credit limits
Recruitment Consultant
Technomine
08.2016 - 09.2017
- Sourcing adequate leads for Locum and long-term Doctor Positions with NHS Hospitals in the UK.
- Maintained communication and relationship with a Doctor to ensure availability is obtained and any additional requirements are fully understood
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Filtered lists of qualified candidates and handing them over to the UK team for placements in available positions
Education
BBA - Business Administration
The Maharaja Sayajirao University of Vadodara
Vadodara , Gujarat06.2016
Skills
- Lead Generation
- Staff Management
- Communication
- Client Development
- MS Office
- Coaching and Training
- Resource Allocation
- Billing and Invoicing
- Performance Improvement
Accomplishments
- Achieved Better Google Reviews for the company by Ensuring Customer Satisfaction and managing a team of 20 Members
- Increased Turnover 3 folds on E-Commerce (Takealot) Platform by Participating on promotional events and Marketing and actively listing .
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Urdu
Native or Bilingual
Gujarati
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Service Delivery Manager
Evetech Pty Ltd
06.2020 - 07.2023
Accounts and Sales Executive
International Seafoods
01.2018 - 05.2020
Recruitment Consultant
Technomine
08.2016 - 09.2017
BBA - Business Administration
The Maharaja Sayajirao University of Vadodara
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