KHALID MEACH

• Recommended products and services to members and educated customers about relevant offerings
• Managed inbound and outbound calls to respond to inquiries and resolve concerns
• Responded to concerns or complaints of members by taking prompt action, investigating, and resolving a wide range of issues
• Processed customers' product orders in collaboration with third-party fulfillment vendors
• Used upselling and cross-selling techniques to provide solutions to customer issues
• Advised customers on the status of merchandise ordered and arranged for pickup and delivery
• Issued refunds using Payfort, merchandise exchanges, and price adjustments in compliance with company policies
• Utilized systems such as Zendesk to help manage customers' orders and communications
• Utilize CRM tools to record, track, and maintain sales records.

• Receiving new merchandise and stocking shelves on the sales floor.
• Restocking and neatly repacking unsold items onto shelves.
• Preparing merchandise for purchase by entering items into store inventory and applying sales tags.
• Assembling product displays, dressing mannequins and arranging merchandise in store front windows.
• Performing other duties, such as attending the cash register, returns and exchanges or stock take, as assigned.
• Promoting products and store loyalty programs during customer interactions.
• Providing outstanding customer experiences.
• Maintaining an organized and clean sales floor.
• Promoting a positive store culture.

● Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area for pickup.

● Coordinate with all departments to fulfill specific and ongoing inventory and shipping needs

● Maintain excellent service by following organization standards of quality, and national standards of shipping best-practices.

● Ensure a safe and clean work environment by keeping shelves, packing area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.

● Document any necessary updates to process and aid in inventory management

● Work in other Free Geek areas as appropriate to maintain knowledge and relationships

necessary for efficient and effective operation.

● Organize and catalogue large batches of similar items.

● Pack and ship items securely and effectively to minimize breakage.

● Build and wrap pallets for secure shipment with freight carriers

● Aid in the cleaning and preparation of machines marked for wholesale, large orders, or

special projects

● Fill all customer orders with accuracy and timeliness. Pack sold items properly and ship in a

timely basis per policy.

● Ensure that incoming and outgoing inventory and shipments are as secure and

well-organized as possible.

• Delivered exceptional service and beauty advice consistently to develop and grow a loyal customer base
• Restocked items regularly and wiped down counters to maintain a clean and professional appearance and entice customers
• Processed paperwork efficiently, including new sales and damaged or defective vendor returns
• Prepared and managed in-store events successfully and bringing in customers, building interest, and increasing department sales
• Demonstrated products and advised customers on optimal choices and techniques to close 1M + sales per day
• Demonstrated merchandise operation and explained features
• Completed multiple resets per day to keep merchandise well-organized and presentable
• Helped customers find desired items and sizes by closely supporting each person throughout the buying process
• Located out-of-stock items for customers with other store locations or by directly contacting vendors
• Minimized loss by watching for and recognizing security risks and active theft.